Marsh McLennan
Client Service Specialist
Providing world-class resources with local touch. Serving our clients, colleagues, carriers, and communities. Acting with integrity and respect.
Customer service and support
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Marsh McLennan
We bring together experts from across our four global businesses — Marsh, Guy Carpenter, Mercer and Oliver Wyman — to help make organizations more successful and societies more resilient.
About the role
Description: We are seeking a talented individual to join our EH&B – Operations team at Marsh. This role will be based in Sydney office. This is a hybrid role that has a requirement of working at least three days a week in the office.
In this role you will support Employee Health & Benefits colleagues and clients in all aspects of administration and technical support through accurate, efficient, and timely responses to insurance transaction queries across the insurance life cycle.
Working under the umbrella of operations you will help drive the standardisation of processes and procedures, including driving timely and accurate production/processing of complex documents/information. You will provide legally compliant work to clients/insurers and enter accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.
We will count on you to:
- Ensure timely and accurate processing of client/member transactions, including invoices, premium calculations, and policy documentation.
- Draft policy wordings, endorsements, and renewal reports while maintaining up-to-date records on all clients/members.
- Assist with client/member reporting, end-of-month reconciliations, and follow up on outstanding documentation.
- Suggest improvements to business processes and identify system enhancement opportunities for automation.
- Build and maintain effective working relationships with insurers, clients, and internal colleagues to support high levels of client satisfaction.
What you need to have:
- High School Certificate or equivalent.
- Ideally somene with right level of insurance experience (Group Life) and data management capabilities.
- Preferably with Tier 1 ANZIIF Broking License.
- At least 2-3 years of experience in a similar client service/operational role in an insurance or life-related field.
What makes you stand out:
- Excellent verbal and written communication skills.
- Strong administration and organizational skills, with proficiency in Microsoft Office Suite.
- Ability to work under pressure, manage time effectively, and meet deadlines.
- Motivated self-starter who can work autonomously and as part of a team.
What you'll be responsible for
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Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
