What this opportunity involves: The Workplace Ambassador builds community by connecting our people with solutions. They foster togetherness, empower our staff, and provide friendly and responsive resolutions to our everyday office operations at our amazing offices at 101 Collins St.  This pivotal role focuses on the technical and hard services of workplace operations, including facilities management, budgeting, finance, HSSE, occupancy planning, event logistics, workplace AV/tech, and process development. As a Workplace Ambassador, the individual connects stakeholders, improves facilities, and ensures excellent service to users.

An Overview of the role:

• Provide premium customer service, act as office expert, and support Community Manager in stakeholder interactions
• Manage contractors, assist in procurement, and build strong vendor relationships
• Process invoices, monitor budget, and identify financial opportunities and discrepancies
• Handle reactive maintenance, proactively address facilities issues, and maintain high office standards
• Conduct safety audits, participate in emergency procedures, and ensure compliance with safety protocols
• Raise and track work orders, ensuring timely completion and adherence to JLL standards
• Analyze problems, implement long-term solutions, and achieve Key Performance Indicators
• Perform additional tasks consistent with the Workplace Ambassador role, demonstrating adaptability and analytical skills ​ Sounds like you? This is what we are looking for: The ideal candidate will have extensive experience in property/ facilities management, hospitality, hotel management or luxury corporate concierge. They will have strong administrative, communication and problem-solving skills, a proven experience with continuous improvement initiatives.

Must present a professional and friendly corporate image to clients. Can stay calm when presented with multiple priorities. Some knowledge of occupational safety requirements will be advantageous.

• Exceptional problem-solving skills with ability to adapt in a fast-paced environment
• Self-motivated, goal-oriented, and focused on meeting performance targets
• Strong communicator with excellent presentation, verbal, and written skills
• Demonstrates honesty, trustworthiness, and flexibility in rapidly changing situations ​ What you can expect from us:  You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.