Allianz Australia
Customer Insights Analyst
Our purpose: We secure your future. Our promise is to give confidence in tomorrow.
Data and analytics
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Allianz Australia
The Allianz Group is one of the world's leading insurers and asset managers with more than 100 million private and corporate customers in more than 70 countries. We are proud to be the Worldwide Insurance Partner of the Olympic & Paralympic Movements from 2021 until 2028 and to be recognized as one of the industry leaders in the Dow Jones Sustainability Index.
Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Join us and together, let’s care for tomorrow.
About the role
About The Role
- Partnering with stakeholders to formulate and document business requirements for new analysis.
- Reporting and communicating customer insights.
- Acting as a central reference and information source of stakeholders, providing information and guidance in interpreting data for decision making.
- Investigating and analysing business processes and work practises, and their impact on the customer and business outcomes by identifying inefficiencies and recommending optimal business practises and systems functionality.
- Loading analytical solutions into operational practises, applying systematic test plans and quality assurance processes to ensure quality and integrity.
- Using data and modelling techniques to identify root causes of issues and uncover opportunities for future state system design.
About You
- Experience in conducting complex data analysis utilising analytical software tools and techniques. Experience with SQL is essential.
- Experience with dashboarding tools e.g., Power BI, Tableau or MicroStrategy
- Translation of data analysis into insight.
- Proven ability to translate and articulate business needs into data analysis plans.
- Ability to interpret and analyse complex information, extract meaningful insights and evaluation options.
- Ability to navigate complexity and ambiguity and provide pragmatic solutions to meet stakeholder expectations.
- Excellent verbal and written communication skills.
- Ability to plan and prioritise effectively, organize tasks and manage competing demands.
Benefits And Perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
What you'll be responsible for
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Data Analysis and Reporting
Analyze data to discover and communicate insights, and offer concrete recommendations for key stakeholders to make critical decisions
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Data Management and Visualization
Create and maintain the organization’s Business Intelligence tools, and present complex data in simple, visual ways for key stakeholders
Skills you'll need
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Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
