Aon
Client Manager (Insurance)
To protect and enrich the lives of people around the world.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Aon
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.
About the role
Job Description
- Mange a defined Client portfolio (Insurance)
- Growth and retention
- Hybrid role - work from home and the Aon office
- Enjoy 2 Wellbeing Days a year
Client Manager | Melbourne Aon is looking for a Client Manager to join our National Team, which specialises in the delivery of best-in-class risk management solutions for clients. We have an extensive presence across Australia, with representation in each State capital and an extensive regional branch network.
The Client Manager is responsible for providing best in class service for a key portfolio of diverse clients and implement strategies which focus on growth and retention of the portfolio. This role is considered a key driver to our long-term growth ambitions in this segment and will work closely with leadership team to drive positive results in the region.
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Manage and service a defined portfolio of insurance clients
- Identify opportunities for growth and design appropriate servicing solutions
- Develop new and profitable business within the segment
- Contribute to the strategic direction of the National business
- Achieve renewal and new business targets
- Mentor and develop team members
Skills and experience that will lead to success This is a great opportunity for someone who is keen to progress their Insurance Broking career with a leading firm. Our ideal candidate will relate to the following:
- Experience growing and servicing a client portfolio (insurance)
- Strong knowledge of Industrial Special Risk, Public & Products Liability, Commercial Motor, Commercial Strata, Cyber, Management Liability (preferred)
- Exposure to Professional Indemnity, Marine Transit, Corporate Travel (highly regarded)
- Superior communication skills
- Comfortable providing relevant solutions to clients
- Tier 1 - Insurance Broking
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
