The Role We are seeking an experienced Senior Bicycle Mechanic with expertise in electric bike repair and maintenance to join our team on a full time basis. The successful candidate will be responsible for servicing and repairing electric bicycles, ensuring that they are safe, reliable, and performing at their best. The Senior Bicycle Mechanic will work closely with the Operations Manager to mentor the team of Mechanics and ensure the Back of House function operates effectively, with continuous and improvement and quality customer service in mind.

Your main responsibilities will include:

• Perform repairs and maintenance on electric bicycles, including but not limited to: replacing batteries, motors, controllers, wiring, brakes, drivetrain components, and suspension systems.
• Utilize specialized tools and equipment to perform advanced repairs, such as wheel truing, headset adjustments, and frame alignment.
• Provide guidance and training to other mechanics on electric bike repair and maintenance techniques, as needed.
• Communicate effectively with customers, answering questions and providing recommendations on bike maintenance, repair, and upgrades.
• Keep accurate records of all work performed on bicycles, including detailed notes on parts and labor.
• Maintain a clean and organized workshop, ensuring that tools and equipment are in good condition and properly stored.
• Work closely with the Operations Manager to maintain an effective Back of House function, focusing on continuous process improvement and quality customer service.

Requirements

- Experience with e-bikes and their electrical components i.e. lithium-ion batteries
- Ability to commit to a full time roster
- Comfortable working with tools and software
- Strong communication and organisation skills
- Excellent attention to all the little details, with great pride in the quality of work
- A natural team player, humble and willing to get their hands dirty, helping others
- A passion for bikes or cycling

Benefits

- **Free bike use **- access to your very own Zoomo e-bike to use, free!
- **L&D **- Learning & Development Allowance and Leave Days to invest in your personal career growth
- **Extra Annual Leave days** - "Zoomo Days" as a reward for your tenure
- **Wellbeing **- Access to free and unlimited well-being support and professional counselling
- **Discounted Health Insurance** - access to a discounted corporate rate for private health
- **Paid Parental Leave - **A Zoomo funded scheme to support new parents
- **Employee Referral Program** - to reward you for helping us hire other Zoomers!
- **Regular Social Events** - a dedicated "Joy Committee" who organise fun team events like pub feeds, team drinks, bowling etc!