Amazon
Learning Content Manager, AU L&TD
Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
Marketing
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Amazon
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.
About the role
"DESCRIPTION As the Content Manager for Learning & Talent Development (L&TD) for AU Delivery Services org, you will be responsible for developing, managing, and maintaining learning content across multiple platforms. This role combines strategic content planning with hands-on content development to support our learning initiatives across AU Delivery Services. You will work closely with Learning Coordinators, Operations teams, and WW stakeholders to ensure high-quality, consistent learning materials that drive operational excellence.
Key job responsibilities Content Strategy & Development - Design and implement content strategy aligned with learning objectives - Create and maintain standardized templates and style guides - Develop multi-modal learning content (written, video, interactive) - Ensure content accessibility and compliance with standards
• Project Management - Manage content development lifecycle from conception to deployment - Establish and maintain content calendar and priorities - Track content performance metrics and - Lead content review and approval processes
• Stakeholder Management - Collaborate with SMEs to capture and translate technical knowledge - Partner with Operations teams to ensure content relevancy - Maintain regular communication with key stakeholders - Facilitate content review sessions and feedback incorporation
BASIC QUALIFICATIONS Bachelor's degree in Communications, Education, or related field • 5+ years experience in content management or instructional design • Proven track record of managing complex content projects • Strong proficiency in learning management systems • Excellence in written and verbal communication
PREFERRED QUALIFICATIONS • Master's degree in related field • Experience with multimedia content creation tools • Knowledge of adult learning principles • Experience in warehouse/logistics environment • Project management certification"
What you'll be responsible for
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Marketing analytics and reporting
Collect, analyze, and report on metrics to determine the success of marketing efforts and return on investment
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Copywriting and Content Creation
Write compelling content in line with the brand’s voice to achieve key goals, including awareness, ranking, and conversion
- 𝌞
Content Development
Build and manage a rich content calendar that attracts the relevant audiences
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
Amazon’s reputation was built by focusing on the customer, not on marketing. Our Marketing professionals have a unique challenge—to build transparent relationships with our customers, and simply let our services speak for themselves.