Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome
• Think BIG
• No bullsh*t
• Be good to people
• Have fun

We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.

We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.  

But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

The good stuff

• 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
• Discounted internet up to the value of $109 per month
• 20% off our Mobile services 
• Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Fitness Passport for access to multiple gyms and pools across Australia

Let’s talk about you

• Have an understanding of the telco industry
• Have a sound knowledge of our voice products and services sold under the Fonebox and Zintel brands
• Minimum 2 years’ experience in telco helpdesk or customer service
• Strong commitment to exceeding customer expectations

Demonstrated ability to:

• Work independently and collaboratively

• Learn quickly and adapt to changes

• Communicate effectively in writing and verbally

• Build relationships with external vendors/suppliers Operate in a fast-paced environment requiring:

• Agility

• Decisiveness

• High collaboration levels

How will you support our “Why?”

• Collaborate with a customer-focused consultant team
• Gain and maintain deep knowledge of ABB brands’ services
• Provide support to customers in the areas of provisioning, billing and incident management
• Efficiently support the team's workload to meet Service Level Agreements
• Maintain strong relationships with partners and suppliers
• Ensure personal accountability for tasks and case Service Level Agreements
• Establish effective partnerships for united service outcomes