Deloitte
Deloitte Global-ATP End Point Security Specialist
To help our clients and our people excel
Software engineering
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Deloitte
So, when people ask, “What’s different about Deloitte?” the answer resides in the many specific examples of where we have helped Deloitte member firm clients, our people, and sections of society to achieve remarkable goals, solve complex problems, or make meaningful progress. Deeper still, it’s in the beliefs, behaviors, and fundamental sense of purpose that underpin all that we do. With more than 150 years of hard work and commitment to making a real difference, our organization has grown in scale and diversity—approximately 245,000 people in 150 countries and territories, providing audit & assurance, tax, legal, risk and financial advisory and consulting services—yet our shared culture remains the same. For us, good isn't good enough. We aim to be the best at all that we do—to help clients realize their ambitions, to make a positive difference in society, and to maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. That’s what makes us truly different at Deloitte. Not how big we are, where we are, nor what services we offer. What really defines us is our drive to make an impact that matters in the world. Find us here Our offices
About the role
Key Responsibilities:
- Operational Support: Provide 4th level support for incidents and requests related to endpoint health, including on-call work when required.
- Ticket Management: Monitor and handle tickets assigned to your support queues and be available to support any related major incidents.
- Product Expertise: Develop a deep understanding of the endpoint protection products you will be managing.
- Documentation: Create and maintain knowledge base documents and playbooks outlining end-to-end support procedures and inter-team workflows.
- Change Management: Support change management activities for product upgrades within the production environment, collaborating with in-house teams and third parties to ensure successful implementation.
- Escalation Response: Respond to escalations from Security Policy Management, GNOC, SOC, and Member Firms, assisting them with understanding endpoint protection products and support processes.
- Testing and Ad-Hoc Duties: Assist the technical lead/architect and security analyst in testing product upgrades and perform other job-related duties as assigned.
About the team Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived. Enough about us, let’s talk about you. You are someone with: Required:
- Experience with configuration and deployment of endpoint protection platforms (e.g., CrowdStrike, McAfee, Microsoft).
- Strong working knowledge of server operating systems (Windows Server 2016, 2019, 2022, Linux – REHL, SUSE, Ubuntu)
- Working knowledge of computer networking (firewalls, routing, etc.)
- Experience with Python and PowerShell scripting.
- Knowledge of configuration, policy, and event workflows and playbooks.
- Direct experience in supporting security tools (e.g., anti-virus, host intrusion detection).
- Experience working within a service management framework (e.g., ITIL).
- Knowledge of Security Information and Event Management (SIEM) tools.
- Understanding of SCCM and BigFix
What you'll be responsible for
- 🔀
Technology Solution Design and Development
Design and develop customized technology solutions, such as software applications, databases, networks, and platforms
- 🌐
Research and Development for Technologies
Conduct research and development to identify emerging technologies and assess their benefits to clients
- 🖥
Technology Implementation
Manage technology implementation projects, including budget, timeline, and resources
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 💭
Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
The engineering team is the group of developers and managers responsible for the actual production and building of the given product or service. They are the ones carrying out all of the sprints and working on new or necessary features, updates, and fixes.