Aon
Client Executive - Parental Leave Cover
To protect and enrich the lives of people around the world.
Customer service and support
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Aon
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.
About the role
Job Description
- Parental Leave cover opportunity
- Opportunity to work on a key portfolio and develop technical expertise
- Be part of a driven, technically-proficient and well-respected client service team
Client Executive, Global & Corporate – Global Client Network A core Client Segment within Aon Risk Solutions, Global Client Network specializes in the provision of exceptional Insurance and Risk Management Services to a broad portfolio of Multinational organisations. As a Client Executive, you will be responsible for the day-to-day account management of Aon’s relationships with assigned clients, leveraging on client service teams to identify and meet client needs and thereby retain and grow a profitable book of business. This is is a parental leave cover role with the flexibility to work both virtually and from our Sydney office.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
- Providing excellent and professional client service ranging from providing contractual reviews, claims and broking support, driving insurer negotiations to secure positive renewal outcomes
- Managing administrative responsibilities of the portfolio through accurate, efficient and timely responses to day-to-day queries and policy documentation
- Managing key stakeholder relationships and enhancing the client experience working closely with colleagues and senior management to develop client servicing solutions
- Identifying revenue enhancement opportunities within a designated portfolio
- Keeping clients informed of emerging trends, market updates and new products
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 💬
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
- 👍🏼
Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
- 💪🏼
Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders