Google

Senior Account Manager, Mid-Market Sales

To organize the world’s information and make it universally accessible and useful.

  • Sales and customer success

  • Full-time

  • Office | Sydney, NSW, Australia

  • Visa sponsorship · No

  • Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.

  • ·

Why Google

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

About the role

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 5 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications:

  • Experience strategically assessing and achieving client success via sales techniques, including effective questioning, objection handling, and promoting.
  • Experience in launching and managing paid digital advertising campaigns, particularly in Google Ads and other digital marketing platforms.
  • Experience working with channel sales, advertisers, agencies, or clients.
  • Ability to manage and prioritize a portfolio in an advertising or media sales context.
  • Ability to build compelling narratives and utilize storytelling as a client engagement strategy.
  • Ability to achieve goals to drive growth.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users. Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Responsibilities

  • Build and manage relationships with clients, and develop an understanding of their business issues, marketing objectives, and success metrics.
  • Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a standard.
  • Plan for, and achieve growth goals through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
  • Develop forward thinking, data analyses and consultative recommendations that align with customer goals, and quantify impact opportunities with clear recommendations to present the customers.
  • Build knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.

What you'll be responsible for

  • ⭐️

    Sales Pipeline Fulfilment

    Ensure the top of the sales pipeline is adequately filled with quality leads

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 💼

    Sales Pipeline Management

    Efficiently navigate the CRM and other operational tools to create, update, retrieve, and understand information about accounts and opportunities

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 📊

    Results orientation

    Focuses on outcomes and the steps it takes to achieve them

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

Avatar
Sales

Google

 Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.