Westpac
Analyst
To become number one for customer service
Strategy and analysis
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Westpac
Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
About the role
Your role as Data Analyst within Credit Optimisation contributes to our vision to be one of the world's great service companies, helping our customers, communities and people to prosper and grow. Reporting to the Head of Credit Optimisation, for 7 months you will be required to:
- Leverage broad knowledge of WBC Consumer lending products in facilitating the ongoing refinement of our monthly comprehensive credit reporting and default data supply by modifying/creating extraction code within SAS or other suitable programming languages.
- Managing enhancements to data supply as a result of customer complaints, AFCA determinations, regulatory or code-based data exchange requirements re CCR data
- Maintain strong internal relationships with technology and business partners, enabling issue free data supply in line with regulatory requirements
- Contribute to ad hoc and strategic program activities in response to change legislative or regulatory credit reporting requirements.
Your responsibilities will be centred around risk management and include the following tasks:
- Maintaining an effective partnership with internal and external business stakeholders in the data supply value chain, technology, Group Data, compliance / legal, Retail Credit Portfolio Management, Customer Complaints, Credit Reference Agencies, and ARCA.
- Development, implementation and monitoring of effective credit reference agency data supply policies, processes and controls, supporting the transmission of data to support Comprehensive Credit Reporting, Default provision and other data sharing protocols.
- Managing the formal catalogue of data provision coding.
- Contribute to group programs that interact with credit reference agency data supply processes.
What you'll be responsible for
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Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
