HESTA Super Fund
Business Support Specialist
We’re HESTA - the industry super fund dedicated to health and community services. We work hard for our amazing members.
Customer service and support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why HESTA Super Fund
At HESTA we’re a leading national superannuation fund dedicated to people working in health and community services – a growing sector of ordinary people doing extraordinary things, day in day out, right across Australia. More than a million Australians trust HESTA with their money. So together, we invest billions of their savings globally, striving to generate strong investment returns and make a real difference to their financial futures. Our focus is on helping our members enjoy the retirement they’ve worked hard for.
About the role
**The opportunity – ‘Do what you love, and you’ll never work a day in your life’ #careerswithimpact ** **Bring your authentic & passionate self to this exceptional role. ** Are you an exceptional Executive Assistant ready to take on a pivotal role supporting our Head of Member Services Operations (MSO) and team? We're seeking a highly organized, proactive professional who thrives in a dynamic environment.
Key Responsibilities:
- Strategic diary management and stakeholder coordination
- High-level executive support and complex scheduling
- Team operations and administrative leadership
- Critical reporting coordination and documentation management
- Event planning and execution (team offsites, meetings, celebrations)
- Systems and process improvement
You will Have:
- 5+ years of experience in administration/coordination
- Advanced Microsoft Office Suite proficiency
- Strong financial acumen and reporting capabilities
- Proven track record in stakeholder management
- Experience with Board and Committee support
- Outstanding organizational and anticipatory skills
- Ability to manage competing priorities and deadlines
What Sets You Apart:
- Strategic thinking and proactive problem-solving abilities
- Excellence in calendar management and future planning
- Strong interpersonal skills and professional discretion
- Experience in coordinating high-level reporting
- Ability to work autonomously while supporting a busy team
We Offer:
- Opportunity to work with senior leadership
- Dynamic and evolving business environment
- Professional development opportunities
- Collaborative team culture
What you'll be responsible for
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Query Handling
Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
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Collaborative Issue Resolution
Collaborate with other people or teams to resolve complex customer issues
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Complaints Resolution
Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences
Skills you'll need
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Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
