Online Marketing Gurus
Account Manager
Helping businesses grow faster with SEO, Adwords, and Social Media.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Online Marketing Gurus
Online Marketing Gurus is not your average digital agency. Put simply, OMG started from a drive to figure out a better way of doing things. We got tired of digital agencies wasting people's hard earned money.
While we specialise in SEO, Adwords, and Social Media Advertising, our whole model is built on putting customer success as the #1 priority and having fun whilst at it. As well as being transparent, being honest, building real relationships, and delivering revenue results. We also invest our own money into research and development to make all this possible.
No excuses, no complex jargon to mask lack of progress—just real results. You get what you want from digital, i.e. traffic, leads, sales—all without the dramas, headaches, & confusion.
About the role
Description
At OMG, we are proud to be Australia’s largest independent digital marketing agency, helping over 1,000 businesses thrive since our establishment in 2012. With a team of 200+ certified Growth Gurus, we specialize in SEO, PPC, and social advertising, delivering data-driven strategies that transform online presences. Our commitment to research and development ensures we stay at the forefront of the industry, earning us recognition as Australia’s best-rated and most revered marketing agency. We thrive on collaboration and a growth mindset, focusing not just on technology but on actionable results that drive success for our clients. We take pride in our ability to deliver exceptional outcomes, consistently reinforcing our reputation as Australia’s first-choice agency for digital marketing solutions. We are looking for an experienced** Account Manager** to join our account management team in Melbourne.
**Responsibilities: **
- Be the first point of contact for clients and provide customer service within your assigned portfolio
- Develop and grow relationships with all client stakeholders.
- Maintain client satisfaction via service levels and anticipate customer needs.
- On-board new clients, and present company documentation for client onboarding and reporting.
- Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
- Identify and pursue profitable growth opportunities in existing client portfolios.
- Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
- Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
- Responsible for ongoing training education to stay up to date with changes and developments in the industry.
- Champion company Values, Purpose and Vision internally and externally.
Requirements
- Experience in Account Management, Client Services/Client Management in the digital marketing space
- Agency experience preferred
- Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
- Relationship builder who can quickly build rapport with all types of people.
- Attention to detail
- Excited about working in an always changing and evolving industry
- Have a positive and can-do attitude
- Able to understand and overcome challenges with your clients
- Solutions and outcomes focused
- Can manage multiple projects and work with various teams in a fast paced environment.
Things to note:
- Melbourne Office is only an extension of our Head Office in Sydney
- Melbourne Office is a co-working space or a shared office
Benefits
**Our Commitment to You **
- We believe that happy employees create a thriving culture. Our focus on employee development and well-being is paramount. Our diverse team represents a wide range of backgrounds, ensuring an inclusive workplace.
- Join us in shaping the future of marketing excellence. Elevate your career and make a real impact within our award-winning agency.
- OMG is an equal opportunity employer committed to diversity and inclusion.
What you'll be responsible for
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
- 💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
- 💬
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- 💪🏼
Resilience
Bounces back from stressful experiences while being optimistic, emotionally aware, and adapts to change
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
We're a team of sales hunters with hunger and drive who meet and exceed expectations and targets. We work in a fast-paced, high-volume environment. We have positive outlooks and team spirit, because we love our team, and our team loves each other!