Aon
Client Manager
To protect and enrich the lives of people around the world.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Aon
We exist to shape decisions for the better — to protect and enrich the lives of people around the world. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.
About the role
Job Description
- You will be joining a high performing collaborative team environment
- Position will be based in Melbourne or Parramatta
- Flexible working arrangements available
Sales Team Leader (Allied and Complementary Health) We are seeking a Team Leader(Sales) to join our Allied and Complementary Health team, which specialises in the delivery of best-in-class risk management solutions for Australian SME clients. The Team Leader is responsible for providing best in class service for a key portfolio of diverse clients and manage a team of Client Executives to implement strategies which focus on retaining and growing our client base.
Reporting to the Client Manager, this Team Leader is considered a key driver to our long-term growth ambitions in this segment and will work closely with leadership to drive positive results in Australia.
Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like This role is responsible for growing the portfolio and driving our growth strategies. Your responsibilities will include:
- Driving new business initiatives whilst leading a team managing a diverse portfolio of clients across various Allied and Complementary Health industries
- Developing and maintaining a growth pipeline and looking for strategic opportunities for cross-sell of products, services, and risk solutions to both existing and potential clients
- Supporting and coaching colleagues on Aon go to market strategy whilst acting as a technical referral point for colleagues and clients as required
- Engaging with potential clients through networking, referrals, pro-active marketing, presentations, or any other methods
- Actively participate in and support Business Development activities and be available for joint client/prospect meetings as/where required.
Skills and experience that will lead to success
- Experience or interest in mentorship and/or team leadership
- Entrepreneurial flair with demonstrated new business success
- Tier 1 accreditation or higher
- Demonstrated technical understanding of a broad range of insurance products
- Analyse information/data to find opportunities and with an ability to ‘think outside of the box’
- Strong presentation, negotiation and influencing skills
- Experience using Microsoft Office Package (Word, Excel, Outlook, PowerPoint) and Salesforce
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems