Constantinople
Client Success Manager
To build a new world of banking
Sales and customer success
Full-time
Hybrid | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Constantinople
Constantinople is the first of its kind: an all-in-one software and operational platform for banks. We host and manage your bank’s customers directly on our cloud-native infrastructure. We support a full-suite of banking products which are branded as your own, together with all operational services needed to run your bank. Constantinople’s state-of-the-art platform frees you from running expensive infrastructure and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople allows you to focus on your customers and the business of banking.
About the role
Constantinople’s state-of-the-art platform eliminates the need for expensive infrastructure, and replaces manual operational and compliance processes with automation at scale. By removing the operational complexity of banking, Constantinople enables its clients to focus on its customers and the business of banking.
The Role
- **Client Onboarding Leadership: **Take charge of the end-to-end implementation process for our fully-managed platform service. Collaborate closely with internal teams to provide comprehensive support to clients during their onboarding journey.
- **Client Relationship Ownership: **Serve as the primary point of contact for our clients, building and maintaining trusted advisor relationships. You will be the client's go-to person for all inquiries and support.
- **Project Management Excellence: **Develop and execute project and implementation plans, ensuring clear scope definition and adherence to predefined success metrics. Monitor project progress and make necessary adjustments to drive successful outcomes.
- **Scaling Strategies: **Contribute to the development of frameworks that support scalability and growth, aligning with the company's go-to-market strategy. Your insights will be essential for expanding our client base effectively.
- **Tools and Process Development: **Lead the creation of tools, processes, and documentation that educate clients about our value proposition. This includes detailed information on our target operating model and platform capabilities, ensuring clients have a comprehensive understanding of the benefits our service offers.
Who You Are
- **Proactive Self-Starter:** You are a self-starter who takes initiative and is action-oriented. You don't wait for instructions but drive projects forward independently.
- **Adaptability and Progress-Driven:** You thrive in an ever-changing environment and prioritize progress over perfection. You have the ability to adapt to new challenges and use both experience and first principles to navigate ambiguous situations, resulting in clear and informed decision-making.
- **Financial Services and startup experience:** You have a proven track record as an experienced client manager, project manager, or implementation manager, ideally in the financial services industry or within a fintech startup. Candidates with 5+ years of relevant experience will be strongly considered.
- **High-Intensity Environment:** You thrive in high-intensity work environments and find satisfaction in collaborating with passionate, hardworking, and supportive teams.
- **Relationship and Project Management:** You possess excellent relationship and project management skills, particularly with experience in handling complex implementations. Your ability to manage multiple aspects of a project while maintaining strong client relationships is essential.
- **Effective Communication and Team Player:** You excel in communication, with the ability to convey ideas clearly and build strong relationships. You can also influence and collaborate effectively with diverse stakeholders.
- **Passion for Technology:** You have a genuine passion for technology and a deep interest in exploring this passion within the dynamic and innovative landscape of a startup environment.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
