IHG Hotels & Resorts
Guest Service Agent
To create Great Hotels Guests Love® by providing True Hospitality for everyone
Administration
Part-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why IHG Hotels & Resorts
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
About the role
As a Guest Service Agent, you will be the first point of contact for our guests, delivering exceptional customer service and ensuring a seamless check-in and check-out experience. Whether you’re looking for full-time stability or part-time flexibility, if you have a passion for hospitality and love creating memorable experiences for guests, we’d love to hear from you!
Your responsibilities will include:
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We need from you:
- Minimum 6 months experience in a guest services role
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- A positive attitude and passion for delivering exceptional guest experiences
- Flexibility to work a variety of shifts, including mornings, evenings, weekends, and public holidays
What you can expect from us:
- Opportunities for career growth within Crowne Plaza and IHG Hotels & Resorts
- Training and development to enhance your skills
- A supportive and inclusive team environment
- Staff discounts on accommodation, dining, and more
What you'll be responsible for
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Office and Team Coordination
Coordinate the smooth and effective day-to-day administrative operations of an office or team
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Cross-Functional Support
Provide general and clerical tasks to help various teams in the organization collaborate and operate effectively
Skills you'll need
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
