Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.

Be you, and we’ll be better together.

To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.

Job Description

As a Career Discovery Consultant, you will be the first point of contact for prospective candidates virtually visiting the Defence Careers Discovery Centre (DCDC). Your role will involve nurturing registered visitors by providing outstanding experiences through various communication channels. You will educate, inform, and guide prospects during the discovery phase of their journey, encouraging them to apply to the Australian Defence Force (ADF) when they are ready. Your efforts will contribute to successful applications and help achieve target goals.

You will:

• Manage prospect enquiries through effective case management within the DCDC and D365 digital platforms augmenting automated contacts to add value to the prospect - ADF Careers relationship. 
• Maintain a high standard of written and verbal communication.
• Make sure that every interaction delivers an outstanding experience for our ADF prospect. 
• Focus on delivering an informative and omni experience to our prospects by providing information about life in the ADF, roles and requirements to these, the recruitment process, matched events and engagement opportunities, upcoming sessions and the opportunities presented in becoming a member of the ADF.
• Build engagement with prospects providing an experience, not a transaction, that delivers the information and support required to foster a strong commitment to applying for a role with the ADF.
• Work effectively towards the achievement of KPIs set and communicated by DCDC Team Leader. 
• Successfully work with key other teams in the Candidate Experience division and stakeholders to ensure an integrated approach to target achievement.
• Using data, insights and feedback make suggestions for improvement to processes and contact management to enhance the prospect experience.

  Candidate’s Profile If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.

**Your background will demonstrate: **

• Work across multiple platforms, simultaneously, while actively listening.
• Work collaboratively as a part of a team, bringing a solutions mindset, showing resilience, care and deep passion for Adecco DFR’s collective purpose and alignment to Adecco and DFR’s Vision and Values.
• Experience in D365 or a similar case management platform advantageous.
• Bachelor’s degree (or equivalent) in business administration, or related field highly desired.