Commonwealth Bank
Specialist Experience Designer
To empower our people and the communities in which we work and making sustainable, transparent and balanced business decisions.
Design
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Commonwealth Bank
We really love working here, and we think you will too. Diversity, flexibility and innovation are just some of the reasons why our people come to work every day.
Our team includes around 45,000 people from all walks of life, with different goals, experiences, and perspectives. At CommBank we’ll encourage and support you to be yourself. This is a place where you can feel confident expressing who you really are; where you belong because of your uniqueness.
About the role
Do work that matters Building beautiful experiences for our customers is what brings you into work. You live for it. As an Experience Designer, you’re constantly trying to innovate for your products and projects, doing the same old is not something you have in your repertoire. This role will see you solving design problems across digital platforms used by our business banking staff to drive impact on customer experience. You will work across complex and highly visible projects that will provide unique challenges to deliver great value to our customers.
See yourself in our team Working across a portfolio of products and projects, you’ll keep your customer hat on to create effective, cohesive design solutions that meet the needs of varied users.
Our team is comprised of researchers, interaction designers, usability and accessibility experts and visual designers. You will work within a high performing, talented design team who will support you as you grow your capabilities with design complexities. Our Business clients are varied and our products service small businesses like café owners and tradies as well as large institutional clients listed on the ASX.
This role reports to a Senior Experience Designer in Business Banking.
Where will you go? If you live the values and demonstrate the people and digital capabilities we can offer great opportunities for progression. As a natural step this role can progress to a Senior Experience Designer role overseeing broader projects and portfolios. If that’s the right path for you, we can empower you to be your best to get there. Your skills and experience
You are an enthusiastic problem-solver with excellent visualisation skills. You’re good at:
- Human-centred design, understanding the relationships between people’s behaviours and digital products systems thinking, capable of designing for the holistic ecosystem beyond the screen, leading the resolution of problems at all levels of detail: from the big picture to the nuts and bolts
- You are comfortable designing across web, responsive mobile and native apps.
- Rapid prototyping, comfortable with various methodologies from free-hand sketching to white-board facilitation to pixel-perfect wire framing
- Recognizing aesthetic and visual design, knowing the difference between “good” and “great” work
- Experience in Agile and/or LEAN projects
- Good stakeholder management and influencing skills
- Sound commercial acumen and strong communication skills
What you'll be responsible for
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Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
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Leading of UX and UI Design
Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences
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Customer Journey Insight Development
Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Flexibility
Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively
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Critical thinking
Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight
Meet the team
