Mable
Onboarding Partner
It's our mission to empower clients and support workers so they can confidently say 'Mable is my kind of independence.'
Sales and customer success
Temporary
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Mable
Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms.
About the role
Support HomeMade prospective and existing customers through proactive and reactive communications including communicating via phone, email, and virtual meetings.
- Uphold the requirements of your role in accordance with the Aged Care Act and Aged Care Quality Standards.
Skills and Experience
- You know how to build relationships and rapport quickly, you are a people person and good listener.
- You pride yourself on and gain great satisfaction from providing amazing customer service.
- You have well-developed written and verbal communication skills.
- You are comfortable discussing finances and budgets with customers.
- You work with empathy, to ensure the customer is being supported to maintain choice and control and to live safely at home.
- You have demonstrated skills in dispute resolution, critical thinking, time management and decision making.
- Your communication skills and customer service focus drives positive outcomes.
- You are passionate about supporting people to live a full life in their own homes, following a goal-orientated approach to developing support plans with customers.
- You are self motivated and enjoy working in a team towards team goals, as well as individual deadlines and weekly KPIs.
- HomeMade is a technology enabled business, therefore we need tech savvy people who love to learn new things.
- You need to be confident using Google suite, Salesforce, and cloud-based contact centre software, or can demonstrate an ability to pick similar systems up quickly.
- Experience in a case management or customer service environment is preferred and knowledge of the aged care sector will be well-regarded.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do.