TikTok
Industry Client Solutions Manager (Apps & Local Services)
To inspire creativity and bring joy. We inform, entertain and inspire people across borders, cultures, and languages.
Sales and customer success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship Β· No
Junior Β· A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why TikTok
TikTok is the leading destination for short-form mobile video. TikTok has become a marketplace for ideas around the globe, transcending boundaries to create a diverse hub of content.
About the role
Responsibilities
About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.
About Us Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
Responsibilities 1.) Industry Planning, Data Analysis, and Go-To-Market - Build and maintain comprehensive industry playbooks that outline best practices, benchmarks, and strategies for Apps and Services advertisers (Food Delivery, Ride Hailing, Grocery Delivery, Travel, FinTech, Entertainment, Gaming) - Incorporate insights from market trends, platform performance, and client feedback into scalable solutions - Conduct data-driven analyses to identify trends, opportunities, and areas for optimization within the apps and services ecosystem. - Develop actionable insights and strategies based on platform data and performance metrics - Use data tools and frameworks to evaluate campaign performance and recommend improvements.
2.) Account Management & Product - Achieve account growth targets by presenting TikTok's advertising products and solutions that help clients meet their marketing objectives - Cultivate and manage relationships with key stakeholders across the Apps and Services industry - Serve as a trusted consultant by understanding client objectives, challenges, and success metrics. - Drive adoption of TikTok's advertising products to achieve measurable business growth for clients
3.) Stakeholders Management - Stay at the forefront of trends in the Apps and Services sector, including user behavior, market shifts, and technology advancements - Share insights with internal teams and clients to influence decision-making and strategy - Work with internal teams, including sales, marketing, product, and analytics, to deliver holistic solutions for clients. - Act as a bridge between clients and TikTok's product teams to drive feedback and innovation Qualifications
Minimum Qualifications - Revenue growth and campaign ROI for key accounts in Apps and Gaming. - Client satisfaction and retention rates. - Quality and adoption of industry playbooks and best practices. - Measurable impact of data-driven recommendations on client success. - Experience in account management/client services roles in digital marketing, with a demonstrated knowledge of digital media platforms, advertising KPIs, cross-vertical knowledge, measurement tools such as Mobile Measurement Partner (MMP) and Website Pixel.
Preferred Qualifications - Familiarity with performance marketing strategies and user lifecycle management in the Apps and Services vertical. - Hands-on experience with advertising platforms and analytics tools. - Strong analytical skills, including experience with Excel, SQL, or data visualization tools. - Excellent communication and presentation skills, with the ability to simplify complex data into actionable insights. - A collaborative mindset with the ability to thrive in a dynamic, fast-paced environment.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small.