Van Cleef & Arpels
Sales Associate - Van Cleef & Arpels, Collins Street
To have unremarkable craftsmanship, creativity and values to promote the positive vision of life.
Sales and customer success
Temporary
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Van Cleef & Arpels
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
About the role
You are detailed oriented, enthusiastic, confident, curious, reliable and looking for a team adventure. You have strong communication and interpersonal skills with the ability to be persuasive and engaging while offering an amazing client experience. You master English, and other Asian language(s) would be a plus. What are we expecting from you? Reporting to the Boutique Manager, you will be an ambassador of Van Cleef & Arpels identity and expertise, welcoming and serving all the visitors and clients that are entering the boutique. As part of the Boutique team your role will be to:
- Drive business – recruiting clients, developing their loyalty and achieving sales objectives;
- Grow our client’s expertise – presenting our universe, history, creations and sources of inspirations;
- Offer an outstanding experience – personalizing client relationship, anticipating client’s needs,
- Serve all our visitors – answering to all client’s requests, after sales services and care advices;
- Contribute to a positive team spirit – actively participating in the day-to-day boutique life;
- Develop operational excellence – mastering in-store tools, following commercial policies and procedures.
What you'll be responsible for
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Outbound Prospecting
Generate new sales opportunities and move them through the funnel by drafting outreach messages and sequences, and identifying the needs of customers
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Prospect Relationship Building
Develop relationships with prospects to uncover their needs through effective questioning, and to qualify interest and viability
Skills you'll need
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Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
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Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
