Amazon
Area Manager - New Site
Our mission is to be Earth's most customer-centric company. This is what unites Amazonians across teams and geographies as we are all striving to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
Customer service and support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Amazon
The scope and scale of our mission drives us to seek diverse perspectives, be resourceful, and navigate through ambiguity. Inventing and delivering things that were never thought possible isn't easy, but we embrace this challenge every day.
About the role
DESCRIPTION
Here at Amazon we're currently seeking expressions of interest for experienced Area Managers to join our Customer Fulfillment team for the upcoming launch of our brand new Fulfillment Center in Cranbourne West.
As an Area Manager, you'll be directly responsible for leading and developing a team of Amazon associates in one of the following areas within the Fulfillment Center Operations: receive, stow, pick, pack or ship, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
Key job responsibilities: - Leading and developing a team of Amazon associates, - Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site, - Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality, - Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives, - Partnering with the management team to establish and maintain quality control standards, - Review the work forecasts and determine your requirements to produce during the day to meet the overall building objectives.
BASIC QUALIFICATIONS
- Working experience in Operations, Supply Chain/Logistics, or a related field, - Experience as a manager, involving sizable teams; you’re a natural at motivating others around you and building strong relationships, - Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes, - Excellent communication skills, both verbal and written.
PREFERRED QUALIFICATIONS
- Direct management experience for employees and their performance, - Experience with performance metrics and process improvement, - Candidates must be flexible to work weekends and/or shifts regularly - Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point and Outlook, - Bachelor’s Degree from an accredited university or equivalent qualification.
What you'll be responsible for
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Customer Support Team Training
Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives
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Customer Support Technology Management
Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
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Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
