We start with the experience we want customers to have. We care about them, and we exist to nurture their business potential. We believe we're all in this together and that collaboration and teamwork will lead to great outcomes.    Our Client Success team is fundamental in delivering a superb product experience for our customers, providing them with the expertise, technology and guidance they need to transform their business, realise their value and own their future. 

As a **Client Services Representative, **you will support our APAC customers who are using our cloud-based software products to maximise the use of our platform, making sure that all features and benefits are fully utilised. Our people are purpose-driven! We act as a force for growth and a force for good. We call this good growth.    Some of the key activities for this role are: 

• Elevate customer service standards to redefine excellence in every interaction. 
• Enable customer empowerment through personalised onboarding, guidance, education, and training on the Ansarada platforms.
• Proactively addressing customer technical inquiries and challenges, serving as a trusted advisor on Ansarada's suite of products.
• Top of Form
• Strategically identify opportunities for customer expansion and capitalise on upselling opportunities to drive revenue growth.
• Bottom of Form
• Identify remarkable customer stories that can be used throughout the broader business.
• Providing closed-loop feedback between product, sales, and marketing teams to ensure continuous process optimisation.

We would love to hear from you if you:

• are energetic, driven and want to grow and develop your career in the tech industry.
• have a proven track record of thriving in customer-centric roles, where every interaction was an opportunity to make a meaningful impact.
• approach challenges with a sense of excitement and curiosity, viewing obstacles as opportunities to pioneer innovative solutions and streamline processes.
• possess a natural curiosity and an outgoing nature, fuelled by a genuine interest in connecting with people and their stories.
• demonstrate proficiency in navigating various digital platforms, tools, and systems. (MS Suite, Slack, Teams, Jira, CRMs, Mac environment)
• are adaptable and agile in the face of rapid technological changes, readily incorporating new information and techniques into workflows.
• communicate with clarity and empathy, building rapport and trust through engaging conversations and active listening.
• can work a roster of shifts ranging between 8:00 am and 7:00 pm Mon – Fri and rotating weekend shifts.