Verkada
Technical Support Engineer
To protect people and property in a privacy-sensitive way
Software engineering
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
·
Why Verkada
At Verkada, we build security technology that detects action, identifies danger, and helps keep people and places safe and secure. By approaching physical security with a software-first mindset and hiring the best people to tackle complex challenges, we’re setting the new standard of security for modern enterprises.
About the role
The Role
Verkada is expanding rapidly in the APAC region. We are looking for Technical Support Engineers to support our growing base of enterprise customers in our Sydney office. As a member of Technical Support, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!
Responsibilities
- Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
Requirements
- 1+ year of experience in a Technical Support Engineering or IT role
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Experience with electrical, Linux, APIs, Python or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Sydney Office Employee Benefits
Verkada is committed to investing in the holistic health and wellbeing of all employees and their families. Our benefits and perks programs include, but are not limited to:
- Generous medical, vision, & dental insurance coverage
- Fertility benefits
- Fitness/wellness allowance
- Monthly commuter benefits
- Daily allowance for in-office meals
What you'll be responsible for
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
- 🤖
Scripting and Automation
Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks
- 🛠
Test Automation
Create and implement code tests and software test automation
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🧮
Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
- 🔍
Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
