Your Role with Us: In this role, you’ll analyse player data to detect signs of risky behaviour and ensure that the right measures are in place to support responsible gaming. You’ll monitor key player activity, review cases, and escalate concerns when necessary, ensuring that customers receive the appropriate guidance and assistance. Working closely with internal teams, you’ll help implement responsible gaming procedures and ensure compliance with industry regulations. Your ability to interpret data and spot trends will be key in maintaining a fair and transparent gaming environment. Staying informed about responsible gaming trends, particularly in Portuguese-speaking players, will also be an important part of your work.

Please Note: We believe in the value of in-person collaboration! This is a full-time, on-site role at our Melbourne CBD office, where you’ll work closely with our dynamic team to drive innovation and growth.

Who are we? At Easygo we proudly stand as the parent company to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming.  Stake is the world's leading crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.  Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies.

Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of over 400+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Conducting risk reviews in identifying problem gambling markers of harm
• Conducting high risk telephonic calls to customers experiencing effects of gambling harms
• Escalations pertaining to responsible gambling from relevant stakeholders
• Work together with AML & Account Management teams ensuring due diligence is carried out
• Operating in an environment that requires 24/7 coverage (shift work will be required)
• Translations: Conducting responsible gambling translations on an ad hoc basis

What you will bring:

• Fluency in English and Portuguese, both verbally and in writing
• 6+ months of experience in compliance, risk analysis, or responsible gaming
• Strong data-interpretation skills

Bonus points if you also have:

• Sports & Gambling knowledge advantageous
• Cryptocurrency knowledge would be advantageous
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Jira

Some of the perks of working for us:

• Two full-time Baristas who will make you coffee, tea and fresh juices
• Daily catered breakfast
• Massage Wednesdays - we get professionals to do this!
• Team budgets for lunches and activities to celebrate achievements
• Fun office environment with pool tables, table tennis and all your favourite gaming consoles
• State-of-the-art end-of-trip facilities
• EAP access for you and your family
• Learning & Development platform with over 9,000 courses
• Paid volunteer day
• Flexible working hours
• Help yourself drinks fridges and snack shelves