Optus
Associate Satellite Controller
Tomorrow is ours to create.
Customer service and support
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Optus
As one of the largest telecommunications companies in Australia, Optus provides mobile, telephony, internet, satellite, entertainment and business network services to more than 10 million customers each day.
Our mobile network reaches 98.5 per cent of the Australian population and we are committed to constantly delivering new technologies that will connect more Australians to their friends, families and businesses. We offer a range of pre- and post-paid mobile plans allowing customers to choose a plan that best suits their data and price needs for themselves and their families.
Optus is more than just a telco, providing exclusive premium entertainment and sport content across a range of platforms. Whether at you’re at home or on-the-go, you can catch up on the latest TV shows and movies, get closer to the games and players you love with Optus Sport or be the first with tunes on your favourite streaming service and score backstage access to artists with Optus Music.
As we move into the next generation, Optus will continue to invest in our people, our communities, our networks and a sustainable future to help create a better and more connected future for Australians.
About the role
The day to day
- Ensure the health, safety, and performance of all spacecraft under Optus control and implement all command and control activities associated with managing the spacecraft on-orbit.
- Operate and maintain all ground-based telemetry, tracking, and command hardware and systems required for real-time monitoring and control of spacecraft.
- Perform routine spacecraft and ground TTC control activities, initiate and perform corrective actions in response to spacecraft anomalies, contingencies, and emergencies, as well as ground equipment and system failures.
- Work as an integral member of a small operations team of two to four individuals under the direction and supervision of the Satellite Control Shift Leader.
- Gain expert operational knowledge and professional skills to Optus Satellite Control Certification standard, and with ongoing continuity and re-familiarisation training.
- Actively participate in further training in the theory and operation of new and evolving TTC ground systems, spacecraft bus and payload types.
Why you are our next Associate Satellite Controller
- Ability to work on a 24/7 shift roster - onsite only.
- Tertiary qualification in a relevant engineering field, such as Associate/Advanced Diploma or equivalent in Electrical / Electronic / Telecommunications / Aerospace, or related field.
- Interest and commitment to completing the Optus Satellite Controller Certification (~2 years).
- Experience in Telecommunications, Satellite Communications, Aerospace sectors, or Defence Capabilities.
- Ability to comprehend and work with complex satellite-based systems, ground-based TTC systems, Satellite Communication Technologies, Antenna systems, RF, Baseband, SCADA, and Real-time Computer systems.
- Analytical and problem-solving skills, with the ability to move easily between practical and analytic domains.
- Experience working within a complex real-time environment and with system-level fault diagnosis and repair.
What’s in it for you?
- Inclusive paid parental leave, up to 14 weeks for the primary care giver
- All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
- Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
- Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
What you'll be responsible for
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Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
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Technical Incident Resolution
Analyze and resolve technical and functional product issues for internal and external customers
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Service orientation
Actively seeks and develops strategies to help key stakeholders
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Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
This team is responsible for handling complaints from internal and external authorities and all company platforms in a timely, professional and caring manner. While providing the best customer experience each and every time.