The position will be a Subject Matter Expert on Software distribution & Patch Management and AVD management. Hands-on experience in software deployment & Patch rollout via systems Management tools like Config Mgr., Intune, etc. Troubleshoot infrastructure & client issues to ensure compliance on rollouts. Custom reporting capability is a must. Assess, Plan, and upgrade systems management tool to ensure its evergreen and new features are explored.

Responsibilities and Accountabilities:

• _Candidate with 8 to 11 Yrs. Strong experience in Software Distribution and Patch management using SCCM / Intune _
• M365 workload in initial setup & breadth/depth mode for AVD
• Device provisioning & retirement setup
• App provisioning & app attachment for the provisioned users.
• Custom imaging ISO for AVD and period update methodology
• In-depth knowledge of personal / pooled mode along with capacity planning.
• Hands-on other systems management tools like SCCM / Intune would be an added advantage
• Good understanding of the W365 licensing model
• Hands-on Experience on Microsoft Intune preferred
• Handling co-management & Modern device management is an added advantage
• _Execution of Enterprise support processes including Incident Management/ Problem Management /Change Management /Service Request Management /Asset & Configuration Management 6 to 8 years of experience in engineering, building, and supporting a large heterogeneous multi-data center computing environment. _
• In-depth work stream experience like Deployment, incident analysis, resolution, problem definition, analysis, and resolution of Deployment failures.
• _Detailed Infrastructure knowledge including Server troubleshooting, design, and implementation experience on SCCM current branch / Legacy versions _
• In-depth understanding of all SCCM concepts like SCCM Roles, Boundary configuration, site assignment, Client installations, etc.
• _Awareness of recent technology changes of all System Center Products. _
• Awareness of SCCM V-Next and Windows 10 Servicing.
• _Demonstrated proficiency with Designing and Deploying Microsoft products in an Enterprise environment. _
• SCCM Asset Reporting and Reporting Software Usage, Maintain Deployment Calendar and License Validation process.
• _In-depth knowledge of Client OS (Windows 10/11) and Troubleshooting. _
• Responsible for escalation management, communications, and management of production system problems.
• Knowledge on other deployment tools like Altiris, and LANDesk (Ivanti) will be an advantage.
• Windows & Mobile device management via Intune
• Conditional access policies & Autopilot persona management skills

You will be successful in this role if you have: Necessary skills:

• NV1  Security Clearance is required.
• Strong understanding of ITIL, specific to Change & Release management
• Experience in managing large-scale transition projects
• Ability and willingness to take direction from team Lead, SDM, and Client Executives
• Ability to work in a team environment
• Able to adapt to a changing technical environment
• Ability to coach other members of the team in their area of expertise
• Ability to communicate clearly with all team members and end-users
• Ability to work with a sense of urgency
• Customer-facing presentation and consulting skills
• Strong knowledge of Microsoft PowerShell

Certifications:

• _ITIL Foundation (optional), _
• Certification in Configuration Manager & Intune (Optional in case of Good knowledge)
• AVD certification