Employment Hero
HR Advisor
Our mission is to make employment easier and more valuable for everyone, and this includes empowering Aussie SMBs with the confidence they need to manage their team. After all, no one starts a business to be an employer.
People and culture
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Employment Hero
Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We've grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2022 and beyond.
We believe in distributed employment and take a ‘Remote First' approach with our team.
About the role
What might your days look like Our HR Advisors are committed to supporting a diverse client base and play a crucial role by ensuring their client's businesses meet HR and legal compliance. HR Advisors provide expert guidance and detailed Industrial Relations (IR) and/or Employment Relations (ER) advice to our clients via phone and email, on a variety of unique and complex HR related matters, workplace relations disputes and claims.
HR Advisors build positive and collaborative relationships with external and internal stakeholders across multiple locations to promote trust and long lasting engagement. They also work and contribute to a high performing team culture that is supportive, efficient and effective.
Responsibilities include:
- Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures.
- Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance.
- Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc.
- Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance.
- Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries.
- Participant in on-going department projects for process improvements and awards summaries.
- Liaise with our legal team for more complex disputes, claims and investigations.
- Provide guidance to the sales and marketing team as needed to support the growth of the advisory product.
- Create and post current and topical knowledge base articles/blogs for our website and social media.
- Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools.
- Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team.
- Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to client.
What Will You Bring
- 1-2 years experience at an HR Advisor level (or equivalent).
- Qualifications in HR, Law, Business or similar fields (preferable).
- Australian Employment Knowledge
- Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded.
- Good time management, attention to detail, and customer service skills.
- Excellent levels of written and verbal communication skills.
- Competent in managing and influencing stakeholders, whilst advising on a range of HR matters.
- Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
- Customer focused and ability to build strong on-going relationships.
- Experience working collaboratively as part of a global and remote team environment.
Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we'll empower you to let your talents shine.
The EH Way
The EH Way is how we describe our culture at Employment Hero and how we all operate. It is our DNA. You can read all about it on our careers page: https://employmenthero.com/careers/
In short, you’ll love working with us if:
- Revolutionising employment gets your heart racing.
- You thrive on the flexibility (and responsibility) of a remote-first business.
- Our values align, and shape how you show up every day.
- You love the dynamic pace of a startup, are driven by innovation, and enjoy working with other smart people.
Plus, you’ll get to enjoy a number of great perks, including:
- A generous budget for your home office.
- Cutting-edge tools and technology.
- Reward and recognition programs - because great work should be recognised and rewarded.
- Cashback offers and discounts on popular brands through our Swag app.
- Employee Share Option Program: be an owner of Employment Hero.
- Annual Global Gathering - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024.
What you'll be responsible for
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Employee Relations Policies and Procedures
Maintain compliance with employment laws, review and revise policies, and provide guidance on related matters
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Policy Development and Compliance
Update, develop, communicate, and ensure adherence to company policies
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Performance Management
Support managers in setting expectations, providing feedback, and implementing performance improvement plans
Skills you'll need
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Verbal communication
Speaks clearly to convey information effectively to a target audience
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Problem solving
Identifies problems and develops logical solutions that address the problems