Pfizer
CFC (Customer Facing Colleague) Insights & Execution Associate
To become the world's most valued company to patients, customers, colleagues, investors, business partners and the communities where we work and live.
Strategy and analysis
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Pfizer
Pfizer is one of the world’s leading biopharmaceutical companies, with a portfolio of some of the world’s most well known medicines, vaccines, and therapeutics. Every colleague who works at Pfizer plays an essential role in helping us fulfil our purpose of Breakthroughs that change patients’ livesTM. Our purpose underpins everything that we do and reflects our passion for science and our commitment to patients.
About the role
Use Your Power for Purpose The CFC Insights & Execution Associate, within Pfizer's IIS division, supports the commercial brand strategy by assisting in the provision of data-driven insights and collaborating with leaders to drive impactful business decisions. This role includes: delivering high-quality strategic business decision support to Customer Facing Colleagues (CFCs), CFC leadership and country/cluster business leaders, as well as incorporating CFC insights into the broader go-to-market strategy. The CFC Insights & Execution Associate will also partner closely with relevant teams responsible for the delivery of CFC reporting and customer data management and stewardship, ensuring the delivery of quality and strategically aligned CFC reporting.
What You Will Achieve In this role, you will:
- Support delivery of globally consistent Customer Facing Colleague (CFC) Reporting and Stewardship solutions aligned with local market leadership.
- Partner with other local teams inclusive of Biopharma Operations Partners (BOPs), Incentive compensation and CFC Delivery group and CFC enablement as appropriate to provide the data to support prioritized Field Force initiatives.
- Partner with global reporting solution product owners to evolve reporting solutions in line with local market needs, working back with local market stakeholders through change management and training as needed.
- Collaborate with GCA/CFE teams to facilitate CFC related analytics delivery.
- Ensure the accurate representation of targeting data in operational systems.
- Identify data and insight needs and help design and execute analytics and research plans, utilizing GCA capabilities such as secondary data analysis and primary market research.
- Support the effective use of promotional resources through customer analytics, segmentation and targeting, resource allocation, field force sizing, and omnichannel analysis.
- Connect research and analytics to enable actionable insights and recommendations for commercial leaders.
- Continuously seek ways to improve by identifying new capabilities, data and tools that provide Pfizer with a competitive advantage.
- Support the ANZ IIS team in day-to-day TA management, delivering data/insights to help drive commercial decisions
Here Is What You Need (Minimum Requirements)
- Bachelor’s degree required
- 3+ years of multi-disciplinary experience with a preference for exposure to business analytics/finance, marketing, engineering, or other quantitative field
- Proven ability in managing day-to-day planning and operational activities
- Solid problem-solving, facilitation, and analytical skills
- Possess a high energy level, sense of urgency, creativity, decisiveness, ability to work hard and well under pressure
- Strong interpersonal skills
- Strong proficiency in Microsoft Office Suite
Bonus Points If You Have (Preferred Requirements)
- Relevant biopharmaceutical industry experience
- Competence with business systems and capability of learning new applications
- Experience in strategic project delivery and management
- Knowledge in management of team cost centers and budget submissions
- Experience in leading or participating in cross-functional teams
- Strong communication skills and ability to develop and adapt communication plans
- Experience in facilitating calendar management and resolving issues through collaboration and diplomacy
What you'll be responsible for
- 🎯
Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
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Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems