Mable

Senior Product Designer

It's our mission to empower clients and support workers so they can confidently say 'Mable is my kind of independence.'

  • Design

  • Full-time

  • Hybrid | Sydney, NSW, Australia

  • Visa sponsorship · No

  • Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

  • ·

Why Mable

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. 

About the role

In your squad, you will collaborate with a product manager, a data lead, and several front and back-end engineers. The squad is dedicated to discovering and validating real user problems and collaborating on solutions.

You will also be part of the Customer Experience team, working with and receiving support from design managers and other talented product designers.

As a Senior Product Designer at Mable, you will use your skills to...

- Understand current customer challenges and design effective solutions to improve the customer experience.
- Deliver and take ownership of high-quality UX outcomes within a squad
- Collaborate with a Product Manager, a Data Lead and a small engineering team to deliver effective product solutions
- Comfortably scope and facilitate user research and usability testing; to deepen customer understanding and quickly iterate designs to better meet our customers' needs
- Using our design system, develop wireframes, interactive prototypes, specifications and other design documents to communicate design ideas and intent
- Be a champion of a lean and human-centred design approach to product development
- Effectively manage differing priorities, needs and timelines
- Facilitate workshops with a diversity of stakeholders for input and review of designs
- Positively contribute to establishing design culture at a scaling tech business

More about you

- Excellent communication skills, including the ability to engage with stakeholders, empathise with customers and drive consensus cross-functionally.
- Minimum of 3-5 years of professional work within the experience design field, with prominent experience working in product and technology teams.
- Mastery of Figma and other emergent UX and UI tools. 
- Experience in scoping and conducting user research to rapidly test solutions; with a strong grasp of recruitment approaches and qualitative research tools.  
- Experience in UX strategies and trends across both web and mobile platforms.
- Ideally have experience in health, well-being, aged care sectors or organisations with a high level of design maturity.
- Ability to own and influence solutions from scratch and/or improve existing features, all with a user-centred design process. 
- Comfortable in an environment where product solutions are challenged equally by engineering, data, product, and UX and discussed with the goal of developing the best outcome for the end user.
- Experience working directly with developers for the implementation of designs.

What you'll be responsible for

  • 🗓

    Project Coordination

    Coordinate people and processes to ensure the effective and timely running of a project

  • 🔰

    Leading of UX and UI Design

    Lead the design of product features underpinned by UX and UI Design principles to create desired user-centred experiences

  • 💡

    Customer Journey Insight Development

    Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 👍🏼

    Flexibility

    Copes with changes and ambiguity in varying circumstances and can adapt behaviour effectively

  • 💭

    Critical thinking

    Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight

Meet the team

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Design

Mable