TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge. Could that be you?

Your opportunity: As our valued Commerical Performance Manager, you will play a vital role in the Customer Lifecycle Management team. You will be responsible for translating data into actionable insights and helping identify key trends that underpin decision making and support the identification of commercial opportunities and risks. This function is accountable for helping to reduce churn and drive growth across the customer lifecycle, protecting revenue and growing customer lifetime value.

You'll make impact by:

• Monitoring the mobile churn, upgrades and mobile growth, tracking market conditions and recognising patterns that can influence disconnections and base growth
• Using advanced Excel and SQL skills to conduct data analysis on large and complex datasets to identify trends and opportunities and to understand customer behaviour and identify key drivers of churn.
• Leading budgeting and forecasting initiatives to support initiatives, projects and yearly budgeting processes.
• Using strong communication skills to present insights and recommendations to key stakeholders in a clear and compelling way.
• Having strong collaboration and alignment with the next best action lead, product, finance and channels to prioritise the approval, arbitration and presentation of retention programs to customers at risk.
• Identifying data driven opportunities to conduct experiments that can result in profitable commercial outcomes ensuring the initiatives can be scalable in the short term.
• Conducting post implementation reviews of initiatives to evaluate success, ROI and improvements for any subsequent initiatives.
• Supporting in the development of business cases, financial modelling, and commercial analysis in relation to key projects and growth initiatives.

What you’ll bring:

• Experience in relevant or related industry commercial roles.
• Degree qualified, ideally in Commerce, business or economics.
• Expert Excel skills and advanced SQL skills
•  Experience working with large, complex datasets. Exceptional analytical skills in data manipulation, development of financial models, commercial analysis; expert Excel skills required and previous experience in SQL / Tableau.
• Possess excellent stakeholder management and engagement skills, including written & verbal

Ideally, you will also have:

• Experience working with the Agile, Jira and Confluence will be a plus.

What's in it for you?

• Flexible hybrid way of working (from home and office)
• ‘Stay Connected Mobile’ – Access to a free mobile plan
• ‘Stay Connected NBN’ – Access to a free NBN 100 plan
• ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
• Access to TPG Learning Hub platform and internal development opportunities
• Access to Corporate Partner Discounts