L'Oréal
E-Key Account Manager
Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
Sales and customer success
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why L'Oréal
Leading the world in beauty and pioneering the world of beauty tech; we are 86K employees across 150 countries on five continents.
Our 36 international brands are divided into four unique Divisions: Luxe, Consumer Products, Dermatological Beauty, and Professional Products. Our 36 international brands include Kiehl’s, Lancôme, Giorgio Armani Beauty, Yves Saint Laurent Beauté, Ralph Lauren, Clarisonic, Maybelline New York, Essie, Kérastase, IT Cosmetics, Prada Beauty, Biotherm, Shu Uemura, Viktor&Rolf, Maison Martin Margiela, Urban Decay, Redken, Vichy, La Roche-Posay, Diesel, Garnier, L’Oréal Paris, and more.
About the role
ABOUT THE ROLE:
- Daily management of the online retailer account with a particular focus on SKU NPPM management, e-merchandising, to inventory monitoring & supply
- Manage the account relationship & to work on an effective planning process to ensure alignment on joint business plans
- Build a holistic understanding of the customer and how our brands can accelerate recruitment within platform
- Create and maintain an online e-business plan: e-promotional calendars, product exclusivities, cross selling mechanisms, data ownership within ecommerce
- Drive the relationship with partners to ensure synergies between the brand’s own digital activities and those of the online retailer
- Work closely with other internal departments (supply, category management, media, finance & marketing) to define the consumer experience, e-merchandising strategies & performance media drivers
- Manage, analyze and draw conclusions on specific e-commerce KPIs
- Build accurate forecasts and drive account results by planning all sales growth drivers accordingly.
- Activate the right business drivers by tracking and drawing conclusions from e-commerce KPIs (unique visitors, conversion rate, profit optimization).
- Work closely with our media managers & agencies, to determine the best in class “search” results for our products, using qualitative content to leverage media investments and social presence
ABOUT YOU:
- Experience managing accounts within the online retailer space
- You will be a natural collaborator with a strong analytical mind-set which would enable you to influence those around you to drive your account growth.
- You will possess excellent gravitas and strong communication skills to be able to articulate a clear vision effectively in partnership with your key account/s to achieve mutually beneficial commercial outcomes.
- You bring a proactive & entrepreneurial mindset, willing to strategically identify innovative opportunities as well as drive their end-to-end execution to deliver success in a dynamic environment.
- Your commercial approach and digital savviness will set you apart as will your conviction and resilience to work within a fast-paced agile environment.
ABOUT THE PERKS
- Life insurance and Income Protection
- On-site gym / Health & Well-being programs
- Corporate discounts available
- Work from home 2x days per week
What you'll be responsible for
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Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Sales and Customer Success Process Improvement
Experiment with new ideas, processes and tools to improve and scale the way that we engage with customers
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
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Results orientation
Focuses on outcomes and the steps it takes to achieve them
Meet the team
