IHG Hotels & Resorts
Porter / Doorman
To create Great Hotels Guests Love® by providing True Hospitality for everyone
Administration
Part-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why IHG Hotels & Resorts
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
About the role
What's the job? As a Porter, you will carry out tasks related to guest movement in and out of the hotel. This includes in-house guests and other patrons visiting the hotel to utilise hotel facilitates. In addition, this role is responsible for the security and delivery of guest luggage and assisting guests with enquires and messages.
- Maintain cleanliness of the lobby area, driveway, & baggage area by removing rubbish.
- Escort guests and their bags to the room, whilst providing a personalised service delivery.
- Be familiar with all in house events and hotel facilities, including opening and closing times of outlets.
- Valet guest cars safely and securely.
- Welcome guests and assist with any enquiries
- Assist with directions both internally within the hotel and externally, providing transport options where applicable. Escort accommodation guests from driveway to Reception and then on to room ensuring they are familiar with room facilities, Hotel outlets and are completely comfortable in their room.
- Ensure departing guests are assisted with luggage and their method of transport is anticipated and arrange for them so that their check out experience is smooth & efficient
What we need from you
- Hold a current and valid driver’s license.
- Have experience in a similar role, preferably within a luxury environment.
- Must have working rights in Australia to be considered for the role
- Passionate about advancing your career within a dynamic team environment.
- Thrive in a fast-paced setting with a proactive, driven attitude.
- Possess smart solutions and a positive, can-do attitude.
- Great communication, you will be warm, welcoming and easy to talk to
What you can expect from us You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free duty meal daily from staff canteen
- Laundered uniform supplied
- Paid birthday leave - hip hip hooray!
- Paid parental leave
- Proactive paid wellness and mental health days
- Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
- A massive colleague discounts platform for all your favorite brands and retailers
- Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.
What you'll be responsible for
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Purchasing and Vendor Management
Manage suppliers by negotiating contracts, controlling costs, reducing risks, and ensuring business needs are met
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
- 📌
Facilities and Asset Management
Source and manage the tools, services, and processes that support the operations of the organization’s office and assets
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Social skills
Behaves and communicates effectively in different social situations and with a variety of different people
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
Meet the team
