Job Description

Assistant Service Manager We are pleased to offer a unique opportunity to one person to progress into the role of Assistant Service Manager for the ACS Global & Corporate team in Melbourne. The Aon Client Services (ACS) team is a business critical operating unit and a cornerstone of our drive to enhance customer experience and deliver our profitable growth agenda. With a presence in 6 locations across Australia, ACS provides best-in-class client service support across all market segments

This is a hybrid role with the flexibility to work from home and from our Aon office.

Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like You have prime responsibility for providing day to day operational support to the team and Service Manager with engagement and performance activities while delivering support with client segments to deliver the renewal process.

Responsibilities:  

• Provide support with client segments clients, insurers and internal colleagues to deliver the renewal process
• Act as a Subject Matter Expert and provide operational support and escalate enquiries to Service Manger as required
• Act as a second in command in the Service Manager’s absence (e.g. attend or chair team meetings and communication of operational changes)
• Coach and mentor staff members within the team as required
• Identifying process improvement opportunities to ensure service standards are exceeded
• Participation in the recruitment and interview process (as required)
• Support the coordination of training and on boarding of staff members in accordance with the ACS on boarding roadmap 
• Support driving and communicating efficiencies (e.g. GRIP, Data Quality, Auditing, and Renewal Monitoring) amongst other key business initiatives
• Build and maintain effective relationships with staff and key stakeholders and optimise Aon’s feedback model to drive ongoing development

How this opportunity is different As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself. We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team.  Be you, be unique with us. Skills and experience that will lead to success To be successful in this role, you will be passionate about a career in insurance and have strong administration and customer service skills. Our ideal candidate will relate to the following: 

• Ability to coach and mentor staff members 
• A commitment to exceptional client service with high level of attention to detail
• Influencing and negotiation skills (inc. ability to delegate workflow)
• Proficient in Microsoft office suits (Word, Excel, PowerPoint and Outlook)
• Tier 1 Compliant (required)
• Ability to think creativity and collaboratively with other staff members
• Strong relationship building skills 
• Ability to analyse information and provide key insights
• Able to work under minimal supervision
• Strong organisation skills and work disciplines