Toll Group
Senior Program Manager
We move the businesses that move the world
Business operations
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
·
Why Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best.
That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.
About the role
Senior Program Manager The Senior Program Manager will provide expert program management and delivery for complex, multi-discipline projects, focusing on implementing warehouse management, automation, and robotics solutions for Toll’s logistics operations. This role involves scoping, design, planning, risk management, implementation, communications, transition, commercial due diligence, and handover to clients and business stakeholders.
Collaborating with Operations, Solutions, and Technology teams, you will support business development by transforming customer requirements into operational solutions. The role includes directing medium to large change projects, managing project planning, resources, risks, issues, dependencies, and stakeholder communications, while continuously improving project management frameworks and methodologies.
Specialist experience in managing the complexities, risks, and issues of automation and WMS solutions in logistics is essential. To be successful as Senior Program Manager, you will need to:
- Lead and manage projects from sales exit to operational handover, ensuring design, service, operational, and profit targets are met.
- Deliver customer implementations on time, within budget, and to quality standards, managing a project team of work stream leads.
- Implement automation solutions with best practice design, testing, and commissioning, providing guidance and leadership.
- Support team culture development and act as a mentor within the Project Delivery group, fostering a high-performing project delivery team.
- Drive innovation and establish strong relationships with project delivery partners, vendors, and stakeholders, focusing on automation vendors.
- Ensure operational excellence by managing risks, issues, dependencies, and maintaining quality project documentation throughout the project lifecycle.
About You: Are you ready for your next exciting role where you will manage the complexities, risks and issues of automation and WMS solutions in Logistics? We want to hear from you! Apply now and be part of a team that values your expertise and dedication.
Qualifications:
- A degree in IT, Supply Chain, Logistics, Engineering or Business from a recognised tertiary institution preferred.
- PRINCE2/PMP or equivalent - preferred
Experience:
- Over 10 years of experience in Logistics/Supply Chain.
- More than 5 years of experience in implementing warehouse management, automation, and robotics solutions.
- Experience managing large projects ($30m+), ideally across various industries.
- Advanced project management skills applied to warehouse and transport technology.
- Strong understanding of logistics and supply chain systems (WMS, TMS, ERP, BI) and their applications.
What you'll be responsible for
- 💡
Project Initiation
Manage people, materials, and budget to ensure they are efficient and effective in achieving the project objectives
- 🗓
Project Coordination
Coordinate people and processes to ensure the effective and timely running of a project
- 🚧
Program and Project Risk Management
Identify, assess, and manage risks that may impact the program or project's success
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🎙
Verbal communication
Speaks clearly to convey information effectively to a target audience
Meet the team
