IHG Hotels & Resorts
Human Resources Officer
To create Great Hotels Guests Love® by providing True Hospitality for everyone
People and culture
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why IHG Hotels & Resorts
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.
About the role
A little taste of your day-to-day Every day is different, but as part of the pre-opening team, you will play a key role in ensuring this new hotel is ready to welcome its first guests, including:
- Manage end-to-end recruitment, onboarding and offboarding processes for our hotel colleagues, ensuring a seamless experience in partnership with Human Resources Coordinator
- Support learning & development initiatives, including onboarding sessions, maintaining training records and supporting colleagues with personal development plans.
- Assist in drafting and updating HR policies, procedures, contracts, and communications.
- Partner with Director of HR and Chief Engineer on OH&S compliance and managing Work Cover claims and Return to Work processes.
- Coordinate employee engagement initiatives to promote a positive workplace culture.
- Ensure compliance with Hospitality Industry General Award and any other applicable awards and employment legislation.
What we need from you
- Ability to work autonomously, be proactive and take accountability for workload and key deliverables within a project timelines.
- Ability to manage multiple tasks whilst demonstrating attention to detail and accuracy in all work.
- Proven ability to flex and adapt to varying situations and problem solve.
- Strong communications skills that can guide, confidentially influence and build professional rapport with department managers, leaders and colleagues.
- Tertiary studies in Human Resources, Training or Business Administration preferred
- Previous HR experience within Hotel Industry or within Tourism and Hospitality is desired
- Minimum of three years’ experience in a Human Resources generalist capacity
- Tech savvy and able to learn new systems easily
- Full working rights within Australia with no restrictions
What you'll be responsible for
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HR Query Handling
Promptly respond to HR queries and support compliance with HR policies
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Recruitment Coordination
Coordinate meetings and events and align parties throughout the recruitment lifecycle
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables