Toll Group
Customer Service Officer
We move the businesses that move the world
Customer service and support
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best.
That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.
About the role
The Role Our Laverton North Site is a Dangerous & Hazardous Goods facility supporting several B2B customers. A fast-paced site driven by safety and compliance, this facility services major ASX listed Chemical suppliers and manufacturers.
We are looking for a customer service superstar to join our Resources & Industrials function based in Laverton North. You will be responsible for:
- Providing high quality customer service to key account customers to support our growth and Toll’s customer experience through the provision of driving customer satisfaction and customer retention through overall business success.
- Processing orders accurately using PWMS and RAMCO via data entry (Current Management Systems)
- Ensure the highest level of service is provided to internal, external customers and stakeholders
- First Contact for any queries
- Building relationships and effectively communicating with all stakeholders including customers, warehouse and transport as required
About you To be successful in these roles, you will need:
- Previous experience in a high volume customer service position including high level data entry
- Previous experience/exposure to transport or warehouse industry highly regarded
- Excellent computer literacy – MS Office knowledge and typing skills
- Excellent communication and interpersonal skills
- Organisational, time management, communication, conflict resolution and customer service skills
What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
What you'll be responsible for
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Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
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Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
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Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
