Dotdigital
Digital Project Manager
To empower businesses with the tools to engage their customers more effectively, utilizing their platform to foster long-term relationships.
Marketing
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Dotdigital
Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
About the role
The Product Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the role
- Collaborate with the Professional Services team, Sales, and Customer Success to ensure seamless client onboarding, becoming a product expert and trusted advisor throughout the process.
- Oversee the entire client onboarding process, including data uploads, working with creative assets, segmenting client data and analysing performance metrics, ensuring a seamless transition from sales to the Customer Success Manger
- Adopts a Client-first approach, maintaining clear communication with clients via email, phone, and in-person, offering expert guidance on Dotdigital's products and services.
- Manage project schedules, coordinating internal resources to meet deadlines while ensuring alignment with client expectations and project goals, and serving as the primary point of contact for any escalations during onboarding.
- Utilise project management tools like Monday.com and Microsoft Dynamics CRM to accurately document and track client interactions and project progress.
- Create and deliver comprehensive written materials, guides, and ongoing support to enhance customer understanding and effective usage of Dotdigital's offerings.
About You
- **Preferably **1-2 years experience in a client facing role in a digital environment
- **Preferably **1-2 years’ project management experience
- Experience working in a digital or email marketing role
- Experience working with international brands and stakeholders
- Experiences with project management tool would be advantageous
- Ability to work to tight deadlines with changing priorities
- Ability to manage multiple projects simultaneously
- Fantastic attention to detail – especially when working under time pressure
- Proactive and confident, and able to build credible relationships with clients and their agencies
- Be an expert Excel and PowerPoint user
- Strong oral and written communication skills
- Knowledge and experience of using database / database management systems – with MS Access experience desirable
Interview Process
- 15 Minute Phone Screen with People Success Manager
- 1st Round Interview with Hiring Manager
- 2nd Round Interview with Hiring Manager and Leadership
Some of Our Global Benefits
- Parental leave
- Extended Paid Sick leave
- Dotdigital day
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
What you'll be responsible for
- 📊
Marketing analytics and reporting
Collect, analyze, and report on metrics to determine the success of marketing efforts and return on investment
- ❎
Multi-Channel Marketing Campaigns
Develop and execute multi-channel marketing campaigns to achieve specific goals, including awareness, engagement, and leads
- 💡
Customer Journey Insight Development
Understand a brand’s customers and their journey throughout touch points and processes, to drive strategy for positive customer experience
Skills you'll need
- 🧩
Creativity
Generates multiple innovative/new/novel ideas to solve a problem
- ✍🏼
Written communication
Writes in a clear and structured format to convey information and ideas effectively to a target audience
- 🧮
Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
Meet the team
