Adobe
Program Manager – JAPAC Professional Services
To bring digital creations to life and deliver immersive, compelling experiences.
Sales and customer success
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Adobe
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
About the role
The Opportunity We are seeking a highly motivated and experienced Program Manager to lead and drive complex initiatives within our JAPAC Professional Services division. The ideal candidate will be responsible for overseeing multiple projects, managing cross-functional teams, and ensuring successful delivery of consulting services programs and projects that align with overall business objectives.
What you’ll do
- Program Leadership: Oversee and manage multiple projects, ensuring seamless execution from initiation to completion.
- Project Governance: Establish program governance, structure, and best practices to maintain efficiency, consistency, and compliance.
- Risk & Issue Management: Identify, assess, and mitigate risks proactively while resolving issues that may impact project delivery.
- Stakeholder Communication: Collaborate with internal and external stakeholders, including executives and team members, to provide regular updates and drive decision-making.
- **Performance Monitoring & Reporting: **Develop and maintain key performance indicators (KPIs) and dashboards and scorecards to track progress and measure success.
- Process Improvement: Continuously optimize program management methodologies and workflows to enhance efficiency and effectiveness.
What you need to succeed:
- Bachelor's degree in Business, Management, IT, or a related field (Master’s preferred).
- 5+ years of experience in program or project management within a professional services or consulting environment.
- Proven track record of successfully managing complex, multi-project programs.
- Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid).
- Experience in change management and driving business transformation initiatives.
- Exceptional leadership, problem-solving, and decision-making skills.
- Excellent communication and stakeholder management abilities.
- Proficiency in project management tools such as MS Project, Jira, Asana, or similar.
- PMP, PgMP, or PRINCE2 certification is a plus.
What you'll be responsible for
- 💬
Customer Advocacy and Feedback
Advocate for customers by providing feedback to internal teams on how to better meet customer needs
- 👍🏼
Adoption and Success Management
Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
- 🤝
Relationship Building
Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- 🤓
Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems
Meet the team
Our Sales team is responsible for generating the revenue needed to fuel Adobe's ongoing growth. They work closely with teams across the globe and are responsible for pipeline analysis and detailed reporting.
Forging strong relationships and delivering value way beyond customers’ expectations — that’s our mission in Sales.
As the team that sells industry-leading Adobe Experience Cloud, Creative Cloud, and Document Cloud solutions to enterprise customers, we’re as comfortable navigating complex organizations as we are working with our individual customers. Join us to nurture long-term relationships, develop account plans for new relationships, and seek out opportunities to help any business become a digital powerhouse.