Stryker
Casual Customer Support Representative - AED Managed Services
Together with our customers, we are driven to make healthcare better. #WeAreStryker
Customer service and support
Part-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why Stryker
Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes
About the role
What You’ll Do
- Support AED program implementation and maintenance, ensuring configurations meet customer specifications.
- Set up and monitor accounts across virtual platforms, handling updates, troubleshooting, and technical support.
- Act as a trusted point of contact for customers—providing timely communication and clarity on any changes, updates, or service needs.
- Coordinate with distributors on customer requests for AED accessories and consumables.
- Identify opportunities to improve processes and service outcomes based on customer needs and platform insights.
- Work within a structured framework while contributing to a collaborative, team-first culture.
What You’ll Bring
- A strong foundation in troubleshooting and using digital platforms (experience with LIFELINKcentral™ is a plus, but not required).
- Confidence navigating structured procedures while being adaptable when the unexpected comes up.
- Clear, empathetic communication skills—you’re the kind of person who brings calm and clarity to every interaction.
- A detail-oriented mindset with a focus on follow-through and accountability.
What We Offer
- A chance to be part of something bigger—supporting a solution that helps organizations respond to cardiac emergencies.
- A supportive, mission-driven team that values clarity, empathy, and continuous learning.
- Competitive pay and benefits, plus opportunities to grow with us.
What you'll be responsible for
- 🤝
Relationship Building and Management
Develop, maintain, and prioritize relationships with key stakeholders to achieve specific goals
- 💼
Account Retention and Expansion
Proactively identify opportunities for expansion and limit risk of churn by collaborating with clients to deliver on actions
- 💬
Customer Query Handling
Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🛎
Service orientation
Actively seeks and develops strategies to help key stakeholders
Meet the team
