Zeller

Partnerships Specialist

Levelling the playing field for Australian businesses

  • Sales and customer success

  • Full-time

  • Office | Melbourne, VIC, Australia

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • ·

Why Zeller

Accepting payments, managing your finances, and paying recipients should be simple. Unfortunately, this isn’t always the case. Finding integrated financial solutions to help your business thrive often requires you to weave together multiple products from different providers. While a small group of large enterprises enjoy the privilege of financial solutions tailored for their specific needs, the vast majority of Australian businesses are underserved due to a lack of innovation, disparate providers, opaque pricing, and restrictive contracts.

About the role

About the role

As a Partnerships Specialist at Zeller, you will be responsible for developing, deploying, and managing a range of partnerships that help us acquire new merchants, and strengthen Zeller’s overall value proposition to potential and future customers. 

The Zeller Partner ecosystem is made up of a wide variety of valued aggregators, resellers and integrators. You’ll be responsible for finding and establishing commercial, value-driven partnerships with new partners, and then managing the full go-to-market lifecycle to bring the partnership to life. This will be supported by cross-functional collaboration with partners and your internal colleagues working across Marketing, Sales, Finance, and Product, to ensure your partner go-to-market strategy is effective and impactful. 

This is an exciting pportunity for a hard-working, dedicated, and up-and-coming partnerships specialist to take on a new role to grow Zeller’s partner ecosystem. You’ll require a high level of attention to detail, be incredibly organised and effective in managing a wide range of programs from start to finish, have strong communication and interpersonal skills, and a passion for driving growth for Zeller. This position reports to Zeller’s Partnership Lead, and is based in our Melbourne headquarters. 

Role responsibilities

- Identify and establish partnerships with new partners within the reseller, aggregator, and tech integrator segments.
- Collaborate with Zeller and partner GTM teams to develop holistic partner launch and ongoing campaigns that deliver customer acquisition and revenue growth for Zeller.
- Own day-to-day relationships with your partner network, including onboarding, training, coaching, reporting, opportunity identification, and regular check-ins. 
- Execute partnerships end-to-end, from business development to partner launch and ongoing management. 
- Be accountable to quarterly KPI’s and partner objectives.
- Become an expert on Zeller’s products, market landscape, and merchant needs. 
- Determine and prioritise the appropriate mix of partner benefits, incentives, co-marketing and sales opportunities necessary to secure amazing partner deals. 
- Be comfortable operating independently, while also taking direction from your lead or other business stakeholders. 
- Lead cross-functional partner GTM initiatives, providing support and direction to internal and external teams. 
- Advocate for your partners while balancing Zeller’s goals.

Qualifications and experience

- At least 2 years of post-university, professional experience in the technology sector, working within a channel partnerships, sales / business development, or growth role.
- Proven ability to negotiate, sign, launch, and manage tactical and mid-sized partnerships with moderate complexity.
- Experience working within the point-of-sale, fintech, or payments or SaaS sector. 
- A strong understanding of partnership dynamics, sales processes, and channel ecosystems.
- Experience growing and distributing new products with partners via compelling economic incentives and close collaboration with internal and external sales and marketing teams
- A motivated, entrepreneurial, and proactive mindset. 
- Comfort working independently in a fast-paced, sometimes ambiguous environment, with the ability to thrive with minimal guidance.
- Proven track record of working cross-functionally with various teams, managing initiatives at scale, and delivering results
- Experience building and managing relationships with internal and external business stakeholders. 

What you'll be responsible for

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 👍🏼

    Adoption and Success Management

    Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice

  • 🤝

    Relationship Building

    Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🤓

    Learning agility

    Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

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Sales

Zeller