Country Fire Authority (CFA)

Network Administrator

To protect lives and property, 24 hours a day, 7 days a week.

  • Customer service and support

  • Full-time

  • Office | Melbourne, VIC, Australia

  • Visa sponsorship · No

  • Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

  • ·

Why Country Fire Authority (CFA)

We are tens of thousands of Victorians, committed to protecting lives and property.

We respond to a range of hazards, support our communities to be fire ready and we work as one with our emergency services partners.

Our people’s skills, experience and expertise in fire prevention, preparedness and response across a range of landscapes makes us unique in the emergency services sector.

Building on our proud history within one of the world’s most bushfire-prone environments, we know how to adapt to meet the challenges of a changing climate.

About the role

About this role

We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.

About the Role: CFA is seeking a Network Administrator to manage and support its ICT network infrastructure, ensuring alignment with technical procedures and business requirements. Key responsibilities include:

  • Providing expert advice and solutions on CFA networks and datacentre infrastructure in line with service level agreements
  • Installing, configuring and maintaining network devices and unified communications
  • Conducting preventative and ongoing systems management for network devices
  • Conduct research on newly adopted technologies which CFA might utilise
  • Build and maintain relationships with internal stakeholders and third-party vendors to support business requirements
  • Be part of the afterhours support roster group to support the core ICT business services

About You: To succeed in this key role, you will be tertiary qualified in a related field, have relevant industry certificatioans and/or experience in similar roles within large and complex enterprise environments. Certifications such as CCNA, CCNP and Microsoft Certified Azure Network Engineer Associate are preferable. You will also demonstrate IT project management experience with knowledge of various security and authentication methods such as RADIUS, Active Directory and Azure Entra.

Further to this, you will have demonstrated knowledge of various LAN technologies such as structured building cabling, fibre and wireless technologies and knowledge of IP telephony protocols such as SIP, SCCP and Cisco network equipment. Knowledge of ITIL based change management methodologies is a must. The ideal candidate will be an excellent team player with a willingness to learn and share knowledge. Strong liaison and negotiation skills and the ability to work effectively and harmoniously with other team members and clients under pressure and to strict deadlines will be important to your success. This is a superb opportunity to join our high performing and close-knit team where you will have an opportunity to upskill and work with cutting edge technology.

A detailed position description is attached. Why choose CFA

  • Meaningful Purpose: Your contribution truly makes a difference
  • Work-Life Balance: Paid parental leave, generous leave provisions
  • Growth Opportunities: Learning and development
  • Flexibility: Hybrid work options with flexible work arrangements
  • Discounts: Emergency Memberlink discounts on various services
  • Wellbeing Focus: Healthy for Life programs, flu vaccinations
  • Member Assistance Program: Access support across 8 service pathways

 

Your Application Click the 'apply' button to access our online application form. Here you will be asked to provide personal and contact details and respond to employment-related questions. When applying for a position with CFA, please submit a cover letter and resume that demonstrates your qualifications, experience, key attributes and skills required for the position.

What you'll be responsible for

  • 💬

    Customer Advocacy and Feedback

    Advocate for customers by providing feedback to internal teams on how to better meet customer needs

  • 💬

    Customer Query Handling

    Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

  • 🚦

    Technical Incident Resolution

    Analyze and resolve technical and functional product issues for internal and external customers

Skills you'll need

  • 👥

    Collaboration

    Works with others by being open, clear in communication and listening to achieve goals

  • 🛎

    Service orientation

    Actively seeks and develops strategies to help key stakeholders

  • 💡

    Problem solving

    Identifies problems and develops logical solutions that address the problems

Meet the team

Avatar
Customer service and support

Country Fire Authority (CFA)