We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company. It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.   Key accountabilities of the role:

• Client retention
• Share of wallet growth (upsell and cross-sell)
• Client engagement
• Net Promoter Score (Clients)

  Key responsibilities of the role:

• Drive product utilisation and engagement through an intimate understanding of your clients’ business
• Identify clients' needs and challenges and coach clients on how to best utilise Readytech’s products to meet their requirements
• Grow your client spend by identifying and managing opportunities and all the commercial aspects of the sales process for existing clients, including cross-selling, expansion, upselling and renewals
• Actively manage a sizable portfolio of clients based across Australia
• Handle a large amount of incoming sales and account inquiries from new and existing clients via telephone and email
• Build success plans for your new and existing clients by understanding their critical success factors, metrics for success, potential issues, and provide recommendations
• Partner closely with other cross-functional team members to translate client business needs and product requirements into new solutions for clients.
• Actively engage At Risk customers and implement mitigation strategies for further engagement and system adoption
• Be the escalation point for all of your customers and advocate for them strongly

  Key requirements for the role:

• Strong ability to grasp new things quickly - industry, product, technology, etc.
• Ability to demonstrate products with focus on solving real-life problems and highlighting key benefits
• Superior organisational skills
• Self-starter and willingness to work as a part of a small, dedicated and professional team
• Negotiation and objection-handling skills
• Love talking to clients, naturally curious and focused on identifying their pain points and how we can solve them
• Have an exceptional phone manner and easily build relationships with clients
• Excited about new technology with strong technical aptitude
• Process driven
• Excellent time management, organisational and multi-tasking skills as well as the ability to manage large amount of client's requests
• Knowledge of the VET sector (preferred)
• Minimum 2+ years working in a phone-based customer success/account management/sales capacity in a SaaS business
• Track record of achieving Sales KPI's and be highly numbers focussed (# calls, # renewals, # opportunities, etc)

  **Why you should become a ReadyTecher: **   

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way!