The Role: You will be responsible for the Facilities Management operations at assigned Client sites. The position requires balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Client employees and visitors.

Responsibilities include but not limited to:

• Provide comprehensive facility, contract, finance and procurement management with a focus on continuous improvement.
• Achieve financial, compliance and other KPIs
• Delivery of services in accordance with the Agreement
• Implement strategies to mitigate risk across the client account
• Evaluate service response time and analyse occupants’ service request trends and suggestions
• Ensure feedback from the client is recorded and actioned to the satisfaction of the end user
• Continuous improvement in customer satisfaction
• Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio

What you will bring

• Proven experience in corporate facilities management in a corporate environment
• Dedicated to delivering outstanding customer service and enjoys building client relationships 
• Hands-on approach to problem solving with capability to juggle multiple ongoing tasks 
• Ability to work autonomously and as part of a fast-paced team 
• Technical Qualifications and/or trade experience in electrical, mechanical, hydraulics or fire services. Tertiary qualifications in Facilities Management or related discipline are also highly regarded 
• Familiarity with computerised maintenance management systems and have highly developed negotiation, influencing and communication skills 
• Demonstrated capability to take initiative and leadership amongst a group and drive change

What to expect from us: As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.