DESCRIPTION

Are you passionate about driving sustainability and optimizing customer experiences? Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns.

The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore. The role is highly visible, and it'll require someone who is motivated to make a big impact.

You'll have the opportunity to make a significant impact on our operations in Australia and Singapore, working with cross-functional teams to drive process improvements and deliver tangible results.

As a Product / Program Manager, you'll: - Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer Returns - Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement - Contribute to strategic planning and present complex topics to senior leadership - Leverage data-driven insights to make informed decisions and drive innovation - Build and maintain strong relationships across multiple internal teams

The ideal candidate for this role will have proven skills in managing complex Programs or business, a strong understanding of making data-driven decisions, bringing new ideas to market, influencing others, and launching / optimizing processes from a operational and Tech POV. They'll have a demonstrated ability to build strong relationships, and deliver results under ambiguity. They have an entrepreneurial spirit, are able to roll up their sleeves (can be scrappy), and be creative and innovate in order to generate a best-in-class product design tailored to AU and SG customers and deliver results. Finally, a successful candidate must be able to work across multiple internal teams, leverage existing Amazon resources, and influence even without direct authority.

Key job responsibilities - Define and implement strategies for Programs and Products, emphasizing financial recovery from Customer Returns - Analyze and optimize current Programs and Processes based on business priorities - Partner with cross-functional teams to develop long-term visions and strategies - Participate in business planning and reviews with executive representatives - Effectively communicate complex topics to senior leaders to align on approaches

A day in the life As a Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects. You'll also have the opportunity to present your findings and recommendations to senior leadership, contributing to the overall success of the AMS team.