Toll Group
IT Services Manager
We move the businesses that move the world
Software engineering
Full-time
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best.
That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.
About the role
The Role Are you a visionary IT Services Manager ready to guide and innovate? Toll Group is seeking a dynamic IT Services Manager for our Global Logistics IT team. This is a pivotal role within our Group IT, where you'll drive the strategy and architecture for our core technology domains.
The Role Are you a visionary IT Services Manager ready to guide and innovate? Toll Group is seeking a dynamic IT Services Manager for our Global Logistics IT team. This is a pivotal role within our Group IT, where you'll drive the strategy and architecture for our core technology domains.
This position is based in Melbourne. A day in the life of an IT Services Manager at Toll Group:
- Highlight risks and coordinate IT service management & process compliance issues with service providers and use data & insights to proactively identify improvement initiatives.
- Act as the key point of escalation for all matters related to specific Value Stream and facilitate escalation resolutions across IT service delivery capabilities.
- Track and report on IT services for the assigned Value Stream, including developing and communicating IT changes and awareness programs for the business.
- Communicate and collaborate with technology management and service partners on status, issues, and findings to influence outcomes.
- Act as an advocate for the quality, delivery, and continuous service improvement of IT services, ensuring the highest levels of customer satisfaction are provided by the Value Stream and improve its KPIs.
- Regularly visit Warehouse and Transport sites to collaborate with business stakeholders, develop relationships, and act as the first escalation point of contact for all IT matters.
- Occasional domestic and international travel may be required for this position.
About You:
- Solid experience in IT service management, with experience in process governance, issue coordination, and performance improvement.
- IT experience in the supply chain logistics domain is highly preferred.
- Strong understanding of IT service management values and best practices, such as ITIL.Certification in IT service management (e.g., ITIL) is preferred.
- Demonstrated management experience in managing and improving service outcomes within a Value Stream. Proficiency in managing budgets and resources effectively.
- Strong analytical and problem-solving skills to effectively identify and address complex business issues. Excellent communication and stakeholder management skills to facilitate effective change and governance.
- Proven ability to work collaboratively with cross-functional teams and foster a culture of continuous improvement.
What you'll be responsible for
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Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
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Scripting and Automation
Develop scripts and automated workflows to improve the efficiency and accuracy of repeated tasks
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Test Automation
Create and implement code tests and software test automation
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
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Attention to detail
Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
Meet the team
