Doordash
Senior Associate, Strategy & Operations
Our mission is to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve.
Strategy and analysis
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Senior · A role for someone with advanced knowledge and skills. May involve mentoring, leading others or specialisation. Typically at least 5 years of experience.
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Why Doordash
We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
About the role
About the Role
As an Senior Associate on the ANZ International New Verticals S&O team, you will be responsible for improving affordability across our various business lines. In this role, you’ll define key fee and promotion strategies, launch and manage affordability experiments, and dive into data to identify trends that will inform operational + product strategies, all while working with a wide array of cross-functional teams. More specifically, you will drive local experimentation to improve the order and item affordability for consumers and improve delivery efficiency; you'll use analytics to provide our Merchants with insights on how pricing affects conversion and retention and make internal recommendations about how to optimize fees; finally you'll help roll out new product features designed to make the ordering with DoorDash more affordable. On a regular basis, you will dive into data to monitor trends, root cause any issues, and develop action plans as needed. You will also work cross-functionally with account management, product, engineering, finance, analytics, and operational teams to drive improvements. You will report into the ANZ New Verticals General Manager.
You’re excited about this opportunity because you will…
- **Strategize **- From first principles, you’ll develop the optimal pricing and fees strategy for the ANZ New Verticals business
- **Operate. **Own tracking dashboards and manage week over week metrics to drive high improved affordability and top-notch execution.
- Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments
- Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes
- **Build. **You’ll have your fingerprints all over DoorDash’s next big business. You’ll launch new products, get 1% better every day, and scale something completely new. This means everything from high-level strategy to operational details.
- **Lead, collaborate and Influence. **You’ll partner with and influence cross-functional teams including growth, quality, design, marketing, partnerships and product team to build and scale our New Verticals business.
We’re excited about you because…
- You have 2-3+ years of experience — You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
- You are a self-starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing environment
- You are a problem solver – You have a talent for synthesizing complex problems, can translate high-level goals into actionable plans, and enjoy implementing a process
- **You are analytical **– You use data to inform tough decisions, and are comfortable operating at both the 10,000 foot level and at the 10 inch level. You're strong with data
- You are an owner – You're always looking for opportunities to better your work product and own the outcome – both the good and the bad
- You’re unafraid of ambiguity – Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment
What you'll be responsible for
- 🎯
Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
- 💼
Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
- ✅
Stakeholder Engagement
Partner with stakeholders to understand specifications, business requirements, and communicate insights
Skills you'll need
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🤔
Decision Making
Considers the costs and benefits of potential actions and determines the most appropriate one
- 💡
Problem solving
Identifies problems and develops logical solutions that address the problems