Adobe
Strategic Product Operations Manager
To bring digital creations to life and deliver immersive, compelling experiences.
Product
Full-time
Office | Sydney, NSW, Australia
Visa sponsorship · No
Mid Level · A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.
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Why Adobe
Adobe is the global leader in digital media and digital marketing solutions. Our creative, marketing and document solutions empower everyone – from emerging artists to global brands – to bring digital creations to life and deliver immersive, compelling experiences to the right person at the right moment for the best results. In short, Adobe is everywhere, and we’re changing the world through digital experiences.
About the role
The Opportunity The Ultimate Success offering is a service that supports the Adobe Digital Experience and Digital Media product suites. These services are used to proactively maintain healthy technical structures and reactively triage issues as they arise.
As a Strategic Product Operations Manager you will be guided by a commitment to understand our customers' unique needs and goals. We enable product execution for the Ultimate Success product and guide Ultimate Success delivery teams with precision and agility so they can focus on serving our end customers quickly and efficiently. We strive for flawless implementation of strategic internal initiatives and the timely delivery of solutions that exceed our customers' expectations.
What you’ll do
- Serve as the regional Ultimate Success delivery team point of contact and drive global knowledge management of processes and internal system usage.
- Provide centralized service to Sales Specialists in your region to ensure consistent process and tool management.
- Facilitate weekly sessions to review intake requests, work with the business on prioritization and provide internal system and reporting roadmap.
- Act as liaison to Ultimate Success Delivery teams into internal support paths. Work with internal stakeholders to identify initiatives needed to drive efficiencies and business goals.
- Ensure all requirements for internal systems, tools, processes, and reporting are funnelled into the internal operations teams. Own gathering business requirements and contribute to global prioritisation needed to implement the changes and maintain global standardisation.
- Act as the key contributor into our internal enablement and change management framework. You will help craft the internal messaging and enablement plan so it represents the needs in your region to support the service offering.
- Work closely with the Resource Management Office regarding any tooling or process needs to support staffing to ensure timely flow of work to support flawless execution of services.
What you need to succeed:
- 10 years of experience building and executing scaled global technical teams and/or internal operations teams.
- Experience in project management, product management, operations management and/or vendor management.
- Gathering and analyzing product usage data, customer feedback, and market trends to identify areas for improvement and inform product strategy.
- Streamlining product development workflows, including feature prioritization, launch processes, and post-launch monitoring.
- Acting as a bridge between product, engineering, marketing, and other teams to ensure alignment and effective communication.
- Assisting new product team members with understanding product processes, tools, and company goals.
- Collecting and analyzing customer feedback to inform product development and improvements.
- Presenting data-driven insights to stakeholders, including leadership teams, to guide product strategy.
- Expertise in taking complex business challenges and/or solutions and structuring and presenting them in a way that delivers insights and is meaningful for target audience.
What you'll be responsible for
- 🎯
Problem Identification
Identify the problems and needs of key stakeholders to guide data analysis
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Hypothesis Development
Conduct research and analysis to identify opportunities and develop hypotheses for product growth
- 💼
Execution and Project Management
Plan and deliver project plans by managing people, resources, budget, and timelines, to support the organization’s goals
Skills you'll need
- 👥
Collaboration
Works with others by being open, clear in communication and listening to achieve goals
- ✅
Prioritization
Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- 🧮
Numerical problem solving
Works with numerical information and performs mathematical calculations to solve problems
Meet the team
Come work with a diverse group of innovators on the vanguard of research, and development. You’ll define a rewarding career path while creating beautiful, usable products that touch just about every person on the planet.