The role of a Dedicated Linux Desktop & Devices Support Engineer at Canonical

You will be accountable for delivering an outstanding technical support experience on the full Desktop and Devices technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events.

Location: Home-based  This is an opportunity for an open source technologist who enjoys solving problems under pressure.

What your day will look like

Your day to day duties will include:

• Apply your knowledge of Linux desktop, applications, authentication and security
• Demonstrate your knowledge of TCP/IP and wired & wireless networking on Ubuntu Desktop and Ubuntu Server
• Act as the technical authority and utilise your experience with popular open source software 
• Provide advice on deployed architecture, implementing solutions for complex problems
• Debug Ubuntu Desktop issues and contribute code to help fix them
• Communicate regularly with the customer team about ongoing issues

If you have a passion for the latest open source technologies, technical support, development, desktop technologies and networking, you will love the Desktop & Devices Support Engineer role at Canonical. 

What we are looking for in you

• BA/BS degree in Computer Science or related technical field
• Open source experience
• Professional support experience with Linux desktop (preferably Ubuntu or other Debian-based distros)
• Familiarity with PC and/or laptop hardware as well as SBCs e.g. Raspberry Pi
• Familiarity with Debian or Snap packaging
• Experience with GNOME, GTK, Python, or C
• Experience with or willingness to learn new technologies, including Snaps, WSL and others
• Must be able to speak English fluently
• Excellent communication skills and extensive experience in customer-facing positions
• High motivation, ability to multi-task and follow-up reliably on commitments
• Ability to travel

What we offer you

Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits below, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.   In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, you can ask in the later stages of the recruitment process.

• Fully remote working environment - we’ve been working remotely since 2004!
• Personal learning and development budget of 2,000USD per annum
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Parental Leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues at ‘sprints’
• Priority Pass for travel and travel upgrades for long haul company events