RACV
UX Designer
To provide exceptional experiences for our members and customers through a range of products and services across motoring and mobility, home, energy and leisure.
Product Management and Design
Contract
Office | Melbourne, VIC, Australia
Visa sponsorship · No
Junior · A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.
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Why RACV
RACV is there for every one of its 2.1 million members providing roadside assistance, emergency home assist, eight resorts in three states, travel discounts and benefits, insurance, finance, member benefits and more. In the community, RACV partners with five selected non-profit organisations annually in arts, environment, health and wellbeing, mobility and safety, and welfare. It provides financial support to each organisation to run specific programs that will benefit Victorians. RACV also provides numerous one-off grants for community projects throughout the state.
RACV has 30,000 RACV Club members, who pay an annual subscription and enjoy a range of social, leisure and business facilities in the heart of Melbourne at the City Club, 501 Bourke Street, and the Healesville Country Club in the Yarra Valley. RACV Club members can access reciprocal benefits at some of the finest clubs worldwide.
About the role
About the Opportunity Reporting to the Head of User Experience, the UX Designer is responsible for clear understanding of business goals/requirements and any technical and user behaviour within the self-serve experience for RACV customers, and be proficient in a wide variety of skills, ranging from psychology to design and technology. Come along for a new journey Success in the role will be underpinned by your ability to conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.
- Plan, formulate and undertake ethical and unbiased user research to discover problems, define solutions and validate concepts and prototypes with our customers and members
- Create user stories, personas, and storyboards
- Prepare customer analyses based on our target demographic and initial transactions
- Coordinate with UI design team on issues like navigation, page routing, product page design and alignment with other channels and the holistic RACV user experience
- Workshop and collaborate on designs with key project stakeholders and subject matter experts You will also be responsible to design the overall functionality of the authenticated self-serve platform, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Who we’re looking for and what you’ll bring. Thrive in an environment where people are at the heart of everything. You’ll come with:
- 3+ years of UX design experience.
- Experience designing complex solutions for complete digital environments.
- Expertise in standard collaborative digital software such as Figma and Miro
- Basic HTML5, CSS3, and JavaScript skills are a plus.
- Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
- Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
What you'll be responsible for
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User Research
Identify and uncover user requirements, problems, and goals, to form insights that guide the design of the user experience
- 📲
Wireframe and Prototype Development
Build and iterate on interactive prototypes to reach a defined goal
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Requirements Gathering
Collect and understand desired specifications of a deliverable or project, and stakeholder requirements.
Skills you'll need
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Collaboration
Works with others by being open, clear in communication and listening to achieve goals
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Learning agility
Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities
Meet the team
